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SAP Commerce Cloud

Enhance Customer Engagement with Personalised Experiences

Engage your customers intelligently throughout their commerce experience to drive ecommerce growth

Drive Ecommerce Growth With SAP Commerce Cloud

SAP Commerce Cloud (previously known as SAP Hybris) is a solution within the SAP Customer Experience portfolio, designed for superior data management by ensuring consistent, high quality information across all channels. It drives digital transformation and opens up a seamless business operation, delivering enhanced customer experiences and unifying customer processes. It enables you to engage and understand your customers throughout their commerce experience, from content creation and merchandising through to fulfilment. SAP Commerce Cloud provides you with everything you need to win in the digital marketplace.

Ready to Run Solution for B2B Commerce in Manufacturing

NTT DATA Business Solutions has combined its own manufacturing ERP and User Experience (UX) expertise with the power of SAP’s commerce accelerator, to build it.B2B commerceR2R for Manufacturing.

Manufacturers benefit from a tried and tested enterprise cloud solution that is scalable, responsive, and connects to SAP ERP.

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The Single Customer Centric Ecommerce Solution You Need

  • True omnichannel engagement with comprehensive tools and capabilities for seamless customer engagement via any touch-point.
  • Comprehensive end-to-end commerce capabilities including product content management, experience management and order management enabling you to differentiate, personalise, grow and win new customers.
  • Personalised customer experiences to interact, engage and transact with customers whilst building brand loyalty with the enhanced customer experience.
  • Adaptable solutions that can be structured and extended to differentiate your business.
  • Flexibility allows it to support businesses of all sizes from global brands to small businesses, as well as B2C, B2B and B2B2C business models.
  • The platform will grow with you, future proofing your business.

4 Major Pain Points SAP Commerce Cloud Can Resolve

Consistency

Lack of consistency in customer experiences caused by too many tools purchased for short-term or temporary fixes which make it difficult to offer a seamless customer experience.

Agility

Lack of agility caused by inflexible, rigid and incompatible tools. These tools operate from different data sets or from uncommon frameworks, making it impossible to be agile and try something new.

Complexity

Complexity and escalating costs of customisations, generic solutions and outdated legacy applications make it difficult to integrate new tools and systems.

New Go To Market Models

Difficulty in employing the new, go-to market model. Many tools used by organisations only support a specific go-to market model so when an organisation wants to try a new, bespoke model, they’re forced to build one. This creates risk, increases complexity and costs which slow an organisation down.

Do you already have SAP Commerce Cloud (SAP Hybris)?

We understand the importance of the resilience required at the front-end of your business. You have made serious investment in the SAP Hybris application, that requires care and attention to ensure peak performance and stability within this complex environment.

We have a proven track record helping clients who have been left with outdated, unsupported, and ineffective system integrations. As trusted SAP specialists, we not only ensure your implementation is back on track, we dramatically improve its performance.

Smyths Toys strengthens its customer experiences

Today’s online shoppers rightly expect fast and reliable retail e-commerce websites. To ensure we continue to meet those expectations, we have invested in a number of updates and improvements that have been implemented with the help of our SAP Hybris support partner, NTT DATA Business Solutions. With their support, we can be confident that interruptions and downtime will be minimised, efficiencies are maintained, and customers enjoy the best possible experience of shopping online with us.

Rob Wilson, Chief Technology Officer, Smyths Toys

SAP Commerce Cloud Website Monitoring Service

Our free service will monitor you SAP Commerce Cloud website for various metrics without requiring your credentials. We will continually check the performance of your website with our automated tools and also look for common problems. A report will provide a summary of our analysis to help ensure the availability and resilience of your website. Download our Solution Brief to discover what the Website Monitoring Service will analyse.

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Elevate your SAP Investment with Cloud Solutions for Ecommerce

With the global cloud computing market expected to reach $623.3 billion by 2023, a variety of sectors have been making the move and migrating to the cloud for different reasons but none as rapidly as ecommerce organisations.

Wondering if you should be making the switch? Our Cloud Readiness Assessment can help you understand if it’s the right decision for your ecommerce business.

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Partnering with NTT DATA Business Solutions for SAP Commerce Cloud

As SAP customer experience and ecommerce specialists, we offer a true end-to-end service with proven expertise in global ecommerce rollouts and welcome the opportunity to enact your digital journey. Together, we will help you enhance your customer experiences, enter new business channels, create more opportunities, and increase conversions – utilising SAP cutting-edge technology.

Our technical experts possess a wealth of ecommerce experience, delivering SAP Commerce Cloud implementations and supporting existing SAP Commerce Cloud (SAP Hybris) solutions across various industry sectors, spanning high street retailers to utility companies, in both B2B and B2C markets.

With over 10,000 specialists in 25 countries, we have already completed over 200 customer experience projects globally with customers benefiting from design led customer experience skills, extensive SAP ERP integration experience and advanced analytics capability. This unique combination of SAP expertise, positions NTT DATA Business Solutions as the end-to-end digital agency for accelerating your journey to the ‘Intelligent Enterprise’.

Related Solutions For Enhancing Customer Experiences

SAP Customer Experience Solutions

The SAP Customer Experience suite enables you to efficiently implement your omnichannel customer experience strategy, while ensuring security to drive trust and loyalty in your brand.

SAP Marketing Cloud

SAP Marketing Cloud helps you to better understand your customers so you can respond to their behaviour in real-time to deliver what they want, when they want it. Regardless of how and when they choose to interact, you will have the ability to deliver highly personalised experiences.

SAP Service Cloud

SAP Service Cloud helps you to keep your customers coming back through customer service that drives true engagement. Transition your mind-set that services are only a post-sales activity and deliver an omni-channel experience for your customers across any device.

SAP Sales Cloud

With SAP Sales cloud you can empower your sales team to work smarter. SAP Sales Cloud enables you to have a single view of your customers, providing the data and insight to engage them anywhere. Move your sales team from sales force automation to sales enablement, so you can sell effectively to the right people, anywhere, at the right time.

SAP Customer Data Cloud

The advanced Customer Data Management solution for the new GDPR world. Identify and engage customers across channels and devices and build trusted customer relationships based on transparency and control.

UX & UI Services

Our UX and UI experts operate within a user-centered design framework, creating meaningful and relevant customer experiences.

More Useful Insights into the SAP Commerce Cloud

 
Industry Brief: Trade Successfully on All Channels with Omni-Channel Commerce.

Read more about how to gain an edge with our industry brief and master the challenges of omni-channel posed in a dynamic business environment.

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Solution Brief: SAP Commerce Cloud.

Read more about captivating today's savvy buyers with a comprehensive commerce platform.

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Speak to Us Today

If you’re looking for an SAP Commerce Cloud implementation or a support partner with the technical skills and customer experience knowledge to build relationships that last, get in touch and let’s discuss how we can increase customer engagement, drive profits and grow your business. Complete the form and our Customer Experience Consultants will be happy to speak to you!

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