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SAP Commerce Cloud

SAP Commerce Cloud Solutions for a Personalised Customer Experience

Engage your customers intelligently throughout their commerce experience to drive e-commerce growth.

SAP Commerce Cloud
SAP Commerce Cloud

Drive E-commerce Growth With SAP Commerce Cloud

SAP Commerce Cloud (previously known as SAP Hybris) is a solution within the SAP Customer Experience portfolio, designed for superior data management by ensuring consistent, high-quality information across all channels. It drives digital transformation and opens up a seamless business operation, delivering enhanced customer experiences and unifying customer processes. It enables you to engage and understand your customers throughout their commerce experience, from content creation and merchandising to fulfilment. SAP Commerce Cloud provides you with everything you need to win in the SAP e-commerce digital marketplace.

Ready to Run Solution for B2B Commerce in Manufacturing

NTT DATA Business Solutions has combined its own manufacturing ERP and User Experience (UX) expertise with the power of SAP’s commerce accelerator, to build it.B2B commerceR2R for Manufacturing.

Manufacturers benefit from a tried and tested enterprise cloud solution that is scalable, responsive and connects to SAP ERP.

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The Single Customer Centric E-commerce Platform You Need

  • True omnichannel engagement with comprehensive tools and capabilities for seamless customer engagement via any touch-point.
  • Comprehensive end-to-end commerce capabilities including product content management, experience management and order management enabling you to differentiate, personalise, grow and win new customers.
  • Personalised customer experiences to interact, engage and transact with customers whilst building brand loyalty with the enhanced customer experience.
  • Adaptable solutions that can be structured and extended to differentiate your business.
  • Flexibility allows it to support businesses of all sizes from global brands to small businesses, as well as B2C, B2B and B2B2C business models.
  • The platform will grow with you, future-proofing your business.

Smyths Toys utilises SAP Hybris to strengthen its customer experiences

Today’s online shoppers rightly expect fast and reliable retail e-commerce websites. To ensure we continue to meet those expectations, we have invested in a number of updates and improvements that have been implemented with the help of our SAP Hybris support partner, NTT DATA Business Solutions. With their support, we can be confident that interruptions and downtime will be minimised, efficiencies are maintained, and customers enjoy the best possible experience of shopping online with us.

Rob Wilson, Chief Technology Officer, Smyths Toys

Success Story

4 Major Pain Points SAP Commerce Cloud Can Resolve


Lack of consistency in customer experiences caused by too many tools purchased for short-term or temporary fixes makes it difficult to offer a seamless customer experience.


Lack of agility caused by inflexible, rigid and incompatible tools. These tools operate from different data sets or from uncommon frameworks, making it impossible to be agile and try something new.


Complexity and escalating costs of customisations, generic solutions and outdated legacy applications make it difficult to integrate new tools and systems.

New Go-To Market Models

Difficulty in employing the new, go-to-market model. Many tools used by organisations only support a specific go-to-market model so when an organisation wants to try a new, bespoke model, they’re forced to build one. This creates risk, increases complexity and costs which slow an organisation down.

SAP Commerce 'Readiness for the Cloud Check' Service

SAP Commerce 'Readiness for the Cloud Check' Service

We understand the importance of the resilience required at the front end of your business. You have made a serious investment in the SAP Hybris application that requires care and attention to ensure peak performance and stability within this complex environment.

We have a proven track record helping clients who have been left with outdated, unsupported, and ineffective system integrations. As trusted SAP ecommerce specialists, we not only ensure your implementation is back on track, we dramatically improve its performance. Optimise your SAP Commerce Cloud Website with an NTT DATA Business Solutions ‘Readiness for the Cloud Check.’

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Partnering with NTT DATA Business Solutions for SAP Commerce Cloud

As SAP customer experience and ecommerce specialists, we offer a true end-to-end service with proven expertise in global ecommerce rollouts and welcome the opportunity to enact your digital journey. Together, we will help you enhance your customer experiences, enter new business channels, create more opportunities, and increase conversions – utilising SAP cutting-edge technology.

Our technical experts possess a wealth of ecommerce experience, delivering SAP Commerce Cloud implementations and supporting existing SAP Commerce Cloud (SAP Hybris) solutions across various industry sectors, spanning high street retailers to utility companies, in both B2B and B2C markets.

With over 10,000 specialists in 25 countries, we have already completed over 200 customer experience projects globally with customers benefiting from design-led customer experience skills, extensive SAP ERP integration experience and advanced analytics capability. This unique combination of SAP expertise positions NTT DATA Business Solutions as the end-to-end digital agency for accelerating your journey to the ‘Intelligent Enterprise’.

Related Solutions For Enhancing Customer Experiences

More Useful Insights into the SAP Commerce Cloud

Omni-Channel Commerce
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Trade Successfully on All Channels with Omni-Channel Commerce!

B2B buyers have gone digital and B2B buying behaviour is changing. B2B buyers have come to expect the same consistent and personal purchasing experience they are used to in their private B2C environment with mobile digital technologies...

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SAP® Commerce Cloud
Solution Brief
SAP® Commerce Cloud | Captivate Today’s Savvy Buyers with a Comprehensive Commerce Platform

New ways of shopping create new ways to generate revenue. But to seize these opportunities, businesses need to create a consistent, impactful omnichannel experience...

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Speak To Us Today

If you’re looking for an SAP Commerce Cloud implementation or a support partner with the technical skills and customer experience knowledge to build relationships that last, get in touch and let’s discuss how we can increase customer engagement, drive profits and grow your business.

Complete the form and our Customer Experience Consultants will be happy to speak to you!