NTT DATA Business Solutions

Tomorrow’s SAP Support Delivered Today

Take your SAP Digital Journey from Strategy to Project to SAP Support and SAP Managed Services

SAP Support
SAP Support Partner

Find The Right SAP Support Partner for Your Journey

Selecting your SAP Support partner isn’t always as simple as comparing support services, service levels and prices. When choosing your strategic SAP Support service, and potentially broader SAP managed services partner, there are multiple facets that should be considered in order to provide confidence that you’ve made the best and most appropriate choice.

On your SAP journey, you need an engagement model that demonstrates a true understanding and appreciation of your business. You need one that is founded upon a common goal of helping you get the best from your SAP solution and your in-house SAP expertise.

What You Should Consider When Selecting Your SAP Support Partner

Your Journey to SAP S/4HANA

As an SAP ERP customer, you may be running an older version of SAP and will no doubt be considering your journey to S/4HANA in order to unlock additional business value and innovation from your SAP investment. It’s important that your SAP Partner has the method, tools, process and references to take you on your S/4HANA journey, including the potential to provide temporary Managed Cloud platforms that may well become redundant once the journey is completed.

SAP Cloud Solutions

SAP customers have the opportunity to extend their SAP Digital Core with additional Cloud Solutions from SAP. Whether you’re entering the HR world of SuccessFactors, considering e-procurement with Ariba or enhancing Customer Engagement with SAP CX applications, it’s important that your SAP Support Partner not only understands but can assist in the implementation and support of these extended solutions.

Innovation

Artificial Intelligence (AI), Robotic Process Automation (RPA) and Machine Learning (ML) are examples of emerging concepts where SAP is embedding the latest capabilities into its applications to give customers the benefit of powerful innovation within business processes. Equally, it’s important that your SAP Support Partner understands the latest innovations and is able to provide proactive advice, ideas and recommendations to take you to this new and exciting business systems paradigm.

Hybrid Cloud Integration

As much as we might like to think it will be, in this new world, not everything connected to the SAP Digital Core will be from the SAP stable. You may have SAP and non-SAP Cloud applications already deployed, so it’s important your SAP Partner has the Cloud skills to support the integration points of your cloud landscape. Your SAP Support Partner needs to understand hybrid-cloud integration and be experienced in connecting non-SAP applications to the SAP Digital Core.

Managed Cloud Platforms

We are finding that customers with SAP and other legacy on-premise solutions are increasingly exploring alternatives to investing in and running their own data centres. There is a growing desire to put these systems in the Cloud, and in the case of SAP solutions, engaging their SAP Support Partner to manage them. Having an SAP partner who understands how to move these applications into the Cloud is equally important.

Analytics

Whilst Analytics is becoming increasingly embedded in the SAP applications themselves, which in itself provides a massive leap forward for many customers, there is an increasing appetite for Enterprise Analytics pulling on data from disparate data sources and potentially serving such Analytics capabilities to end-users through Cloud applications. The world of Data and Analytics needs to be an integral consideration in your SAP journey and hence having an SAP Support partner with a deep understanding of how to develop and support your overarching Analytics strategy is increasingly important.

Hybrid SAP Support

Your future SAP landscape may well manifest itself as a combination of On-Premise and Public Cloud applications that could themselves be integrated into non-SAP applications, also potentially in the Cloud. Accordingly, your SAP Support model needs to reflect the adoption of SAP public Cloud solutions, where support itself has a different meaning to the on-premise world and integration becomes a potential grey area. Your SAP Support partner needs to offer subtly different services to ensure that you understand the potential of new releases and where the conversation is more about adoption, changes in configuration and general advice and guidance than it is about break-fix.

Key Facts about NTT DATA Business Solutions and our SAP Support

SAP Customers

10000 SAP customers supported globally

Platform As-A-Service

13 Data Centres to support your SAP S/4HANA journey

SAP AMS

1000 SAP AMS resources globally

Dedicated Support

66 Dedicated UK SAP support professionals

All SAP Modules

24/7 support for your international operations

Global Support

Hosting Centres near-shore, offshore and onshore

SAP IP Library

A comprehensive library of SAP solution extensions&IP

SAP Support with ECTP

We're a global organisation with extensive industry know-how and are highly responsive to our customers. The same goes for NTT DATA, that's why we chose NTT DATA Business Solutions as our end-to-end SAP Support Partner.

Filipa Fernandes, SAP Lead, ECTP

Success Story
sap ams

SAP Application Management Services

Gain back your freedom with our proven SAP Application Management Services. Get efficient and streamlined IT operations for your SAP landscape. Whether you’re looking for a strategic partner for application management or your IT department requires support over holiday periods, we are here for you. With a service desk and three-stage support system for end-users, key users, and process owners.

Based on personalised service agreements, we take care of your SAP systems – from classic SAP ERP to field-specific solutions for finance and logistics, to SAP S/4HANA, and other cloud technologies from SAP SuccessFactors to SAP Cloud for Customer. We take on short-term incident management as well as permanent development of your SAP landscape. Find out more

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Transition SAP Support

Transition SAP Support to NTT DATA Business Solutions

Moving over to our support services is painless using our proven Transition Service. Quick, efficient and effective, our basic service can be made available in as little as 5 days from giving us the go-ahead.

NTT DATA Business Solutions customers are leading the way in exploiting the new SAP technologies that are powering Digital Transformation, from SAP S/4HANA and SAP User Experience to Connected Clouds beyond the digital core, Big Data, Analytics and IoT innovation.

  • Award-winning SAP Support Services.
  • Certified SAP Training Courses.

An Insight Into Our Projects

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