The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service.


Optimise Scheduling to Improve Service Quality

Product returns, complaint processing and managing repairs require effective service management. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand.

NTT DATA Business Solutions supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined process from accepting return requests to processing them. Dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile app.

From service notifications to operation planning and expense claims, NTT DATA Business Solutions experts and solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, long standing SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With NTT DATA Business Solutions as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Do You Experience These Service Challenges?

Assign technicians efficiently and optimise route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement Predictive Maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyse how you can increase productivity.

Deliver exceptional customer service with contact center

Increase the productivity of your contact center operatives, whilst ensuring customer interactions provide an enhanced experience that reflect your brand, consistent with your other touch points and enabling you to improve engagement, build brand loyalty and increase revenue. The contact centerADD is a functionally rich application with an intuitive interface that promotes easy user adoption and ongoing navigation, reducing training needs.

Learn more

How Our Customers Benefit from Us

Missguided Customer Portal, an NTT DATA Business Solutions complementary SAP solution, was implemented to enhance the B2B customer experience in the fast-paced world of women fashion.


Certsure was seeking a more efficient means by which to manage customer interactions. The aim was to improve responsiveness, modernise the flow of information, keep customers better informed, reduce strain on internal resources and raise the overall standard of customer service.

Styria Media Group

To achieve efficient processing of incoming payments as well, an interface was set up between the SAP system and the payment providers, enabling seamless payment assignment to the sales order.

SAP Solutions for Customer Service contact center

Enable your contact centre teams to work efficiently and deliver exceptional customer experiences to drive brand loyalty with an end-to-end call centre solution

SAP Customer Experience

Win in the experience economy by differentiating and growing your business and delivering exceptional customer experiences.

More Useful Insights into Customer Service

How Mixed Reality Technology Helps You Improve Your Customer Service Management
How Mixed Reality Technology Helps You Improve Your Customer Service Management

Learn about the innovative NTT DATA Business Solutions service scenario, combining mixed reality with the SAP Cloud Platform – for optimised service and maintenance processes.

Download Now

Boost Your Customer Service Activities with Our AddOns

Smart SAP AddOns for Your Customer Service

Maximise the efficiency of your SAP systems with our AddOns. Find the right solution for you.

Visit our AddStore

Speak to Us Today

Are you searching for answers or would like to receive more information on Customer Service Solutions? Contact us – we will be glad to help you.

Contact Us

For any questions please feel free to contact us.