ServiceNow’s built-in AI powers every layer of your operations from IT support to infrastructure, so your teams can work smarter, faster, and with confidence.
Whether you’re delivering seamless service experiences with ITSM or maintaining resilient, always-on systems with ITOM, AI drives real-time insights, intelligent automation, and proactive response at scale.
What You Can Expect:
- Proactive Detection (ITOM): Spot anomalies and prevent outages before they impact users.
- AI-Powered Resolution (ITSM): Generate incident summaries, suggest next steps, and reduce time to close.
- Contextual Intelligence: Surface relevant knowledge and link incidents to root causes automatically.
- Autonomous Workflows: Let intelligent agents handle routine requests, so your teams can focus on strategic work.
Discover how AI supercharges ITSM and ITOM turning complex challenges into simple, automated outcomes.
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