When it comes to technology, many distributors are still lagging behind. While digitisation transforms operations in wholesale distribution, some companies are missing opportunities as they fail to utilise demand management systems, omnichannel commerce platforms, or inventory management solutions.
To boost customer retention, distributors need to gain a single source of truth and optimise processes. This enables them to not only know what’s going on in their business, but also keep customers informed, satisfied, and most importantly, loyal.