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NTT DATA Business Solutions

Innovation & technology services

Turn rough ideas into tangible outcomes: With us by your side as an innovation and technology partner, your business is empowered to rapidly innovate in the way that suits it best.

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Innovation Is not a Choice – NTT DATA Business Solutions
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We make digital real

Our Global Innovation Team is passionate about empowering our customers to think afresh and step out of their comfort zone. We do this because we understand that innovation is not a choice.

How do we achieve this goal? We do it by making digital easy, practical and manageable for all businesses – no matter their level of digital maturity. We take cutting-edge technologies such as (generative) AI, IoT, digital humans, and cloud platforms, and maximise their benefits using our industry and SAP expertise.

What’s more, we do this in a way that allows you to scale and integrate novel technologies with existing technologies and platforms at any time. In short, we make digital real.

Our areas of innovation expertise

Thinking woman head with graphics visualizing AI.

AI & Generative AI

AI transforms industries through intelligent problem-solving, pattern recognition, and decision-making. Within this broader AI realm, generative AI fuels innovation by improving efficiency and enhancing customer personalisation. Our AI solutions help clients uncover use cases, build maturity, solve business challenges and succeed using the power of AI and next-gen technologies.

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Woman looking at ther smartphone that shows a digital human.

Digital humans

Digital humans represent a pioneering approach to customer service. Available 24/7 and in multiple places simultaneously, these extraordinary digital employees - sophisticated chatbots with a human-like appearance - provide a consistently personalised, context-based service. At NTT DATA Business Solutions, we understand how to develop a digital human persona that adds value to your business. Click to learn more about the it.human platform, our digital human solution.

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Metaverse

Step into the metaverse, a new frontier of digital innovation that's reshaping the way businesses engage and interact. By bridging the virtual and physical realms, the metaverse offers unprecedented opportunities for collaboration and tailor-made customer experience. We've compiled 7 simple steps to get you started on your journey. Download the free infographic to find out more.

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Sustainability

We reconcile sustainability goals with commercial value creation through the expert integration of sustainability and business strategies, using data and technology to drive sustainability gains that benefit the bottom line, top line and compliance & risk management. We also help our clients to document, report and share sustainability data with the goal of driving value creation. Click to learn more about our offerings in this vital field.

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Cloud platforms

As a long-standing SAP Platinum Partner with over three decades of experience in digital, we offer comprehensive expertise in SAP BTP and a deep understanding of all SAP products and services. We collaborate with industry leaders such as Microsoft and Amazon Web Services to design optimal cloud-based and hybrid system architectures for our customers.

City with paved roads.

Connected ecosystems & IoT

Connected ecosystems seek to simplify and enhance our interactions with technology by enabling seamless connectivity and data sharing as well as integration and collaboration between a multitude of devices and services. By helping businesses to become more intelligent and better connected, we also improve overall process efficiency.

Our innovation services

AI advisory services

  • Our AI experts help you optimise your use of AI.  Find out more

Co-innovation services

  • Co-Innovation workshop: from idea to development

Strategy & design

  • Opportunity assessment
  • Business prioritisation
  • Operating model design

Implementation

  • Implementation
  • Security services
  • Training & Enablement

Operation & optimisation

  • Support & Maintenance – operate, connect, manage & support
  • Optimisation services – ecosystem lifecycle management

Our innovation track record

70 +
Innovation cases across various industries
600 +
Employees working with AI, IoT, Robotics, Blockchain, RPA & more
6 +
Global innovation centers

Our partners

Innovation insights

Internet of Things
How Ulstein uses an IoT platform to drive maritime innovation

NTT DATA Business Solutions
Sep 04, 2025

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A group of people is engaged in a discussion.
Artificial Intelligence
SAP Business AI Licensing FAQ

Rodrigo Krüger
Jul 30, 2025

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Information Technology
The Cobbler’s Children Have No Shoes: Why IT Risks Being the Last to Benefit from Agentic AI

Chris Gabriel
Jul 24, 2025

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Transformation NOW! logo with date and location
Digital Transformation
Eight Stream Line-Up Announced for Transformation NOW! 2025

NTT DATA Business Solutions
Jul 16, 2025

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Woman monitors AI dashboards in a smart warehouse for supply chain optimization.
Supply Chain Management
The future of the digital supply chain with AI Agents

Stefan Maier
Jul 09, 2025

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Smiling woman interacts with humanoid robot in a modern office meeting.
Artificial Intelligence
A new era in SAP SuccessFactors with AI assistant SAP Joule

NTT DATA Business Solutions
May 27, 2025

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Silhouettes of people connected by glowing lines in a futuristic network.
Artificial Intelligence
Human-in-the-loop: The secret weapon for superior customer experiences.

Torben Seebach
Feb 10, 2025

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robot hand with keyboard
Artificial Intelligence
Digital humans: humanizing technology and improving user experiences

Maria Eisner Pelch
Dec 04, 2024

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Our innovation success stories

Ulstein Group

Read about how the momenttum platform enables data-driven innovation for the Norwegian maritime Ulstein Group.

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Aarhus Municipality

Read about how a digital avatar drives innovation and digital mindset at Aarhus Municipality, Denmark.

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VavaCars Microsoft Azure OpenAI project
VavaCars

VavaCars has launched the first Microsoft Azure OpenAI project in collaboration with NTT DATA Türkiye, marking a significant milestone in its digital transformation journey as the first end-to-end business partner-led initiative in Türkiye.

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GovTech

Read how GovTech Midtjylland leveraged AI and IoT to optimize energy consumption in schools, resulting in significant savings. This innovative solution, integrated with existing systems, promises to reduce energy costs and CO2 emissions, paving the way for smarter, greener buildings.

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EcoHotels

Read about the digital assistant on the EcoHotels booking platform that is to boost conversion rate and optimize customer experience.

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Manufacturing Client in Consumer Products Industry NTT DATA IT Consulting Service
Consumer products manufacturer

As a global consumer goods manufacturer with extensive operations faced challenges in maintaining consistency and efficiency in locating spare parts for its machinery. They implemented an AI-driven, image-based search solution that significantly improved parts identification and reduced downtime.

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Digital Receptionist at Krifa HQ | it.human platform
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How a digital receptionist is boosting colleagues' job satisfaction

For Danish unemployment insurance fund Krifa, the transition to a fully digital HQ reception desk was a key part of its wider digital transformation. Digitalising the reception desk freed up former reception staff to utilise their customer service experience in new roles, creating value for members and customers. We leveraged the power of our it.human platform to convert Krifa’s requirements into an engaging digital receptionist designed for efficient and charming service.

Here, Shahab Milani, Head of Sales and Department at Krifa, describes the transformation process.

Personalized Education with the AI Learning Helper
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Winner of the SAP Innovation Award: Our AI learning helper

AI technology such as digital avatars can support children and teachers as part of personalised education solutions. In this example, our AI Learning Helper helps children to become confident readers. The teaching engine helps pupils with vocabularies, pronunciation, and understanding stories, while the digital avatar can ask and answer questions and detect emotions.

The solution equips teachers with a Learning Helper dashboard that provides information about the learning profiles and progress of their students. Watch the video to learn more about this award-winning project.

See our innovations in action: Visit a Transformation NOW! Event

Transformation NOW! events invite you to explore the entire universe of NTT Data Business Solutions at conference centers around the globe. Designed for businesses who deal with SAP®, our Transformation NOW! days offer exclusive deep dives and expert views on trends, technologies and solutions. Get inspired, share ideas on tackling digitisation and innovation, and lead your business to success through real added value.

Transformation NOW events

Wherever you stand, start today

Whether you’ve a concrete challenge to solve or the seed of an idea to bring to life, we’re here to help you swing into action. Our innovation team will support you to define your individual roadmap to innovation and take your first steps today. Contact our team to find out how we can help.