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The Power of IT as a Service

Our ServiceNow ITSM (IT Service Management) solutions speed up your digital transformation by streamlining your IT services, helping your end users at any time of the day or night, whatever their location.

IT Service Management (ITSM)

Transform IT with a Strategic, AI-Powered Approach

IT Service Management (ITSM) is how IT teams design, deliver, and support services across the organisation. With AI embedded into modern ITSM platforms, teams can automate routine tasks, quickly resolve issues, and deliver smarter, faster service.

A scalable, cloud-based solution powered by AI enables streamlined workflows, proactive support, and real-time insights – all from a single platform.

The result? Increased productivity, reduced costs, and a better experience for both employees and customers.

ITSM Core Features and Capabilities

Improved Customer Service

Virtual assistants allow you to automate support for common requests powered by natural language processing (NLP). More human conversations make for better customer experiences.

IT Services in One Place

Consolidate existing IT services to a single system of action in the cloud.

More Productive Agents

Automate routine tasks using machine learning and virtual agents to get more done.

Improved Visibility

Improve your visibility across the whole of your IT managed services with built-in dashboards and analytics. Benefit from real-time, actionable information to improve service quality.

Connect with Mobile

Empower employees to find answers themselves and work remotely with our mobile application.

Now Assist for ITSM

Boost IT productivity with generative AI that streamlines incident management and accelerates resolution.

Incident Management

ITSM incident-management handles the entire process to restore service to customers as quickly as possible. Prioritise incidents and service requests according to business impact and allow staff to focus their efforts where they can be most effective.

Contain Problems

Streamline incident investigations, from detection to eradication including proactive problem analysis. Remove defects from the IT infrastructure, eliminate recurring incidents, and stabilise the environment.

Manage Change

Minimise risk and error when you track scheduled and planned infrastructure changes, including process management and planning capabilities. Reap the benefits of a consistent and controlled approach.

Service-Level Management

Track service-level commitments with customers and from vendors, so management can pinpoint weaknesses and take corrective action.

Manage Requests

Keep on top of service requests – reset passwords, install new workstations or update personal data. Request management helps ensure that important requests are always being followed up.

Workflow & Talent

Support your business objectives by correctly positioning the most talented employees to provide the best possible service.

The AI Advantage

See how generative, agentic AI is redefining IT service management. From intelligently handling incidents to delivering proactive, automated support.

With Now Assist for ITSM, autonomous AI agents work behind the scenes to resolve tasks, generate insights, and guide users – freeing up your team to focus on higher-value work.

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Solution Brief
4 Key Questions to Assess Your ServiceNow ROI

Explore four key questions that will help you assess whether you are optimising your ServiceNow ROI and evaluate your IT service management strategy.

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Solution Brief
ServiceNow seamlessly automates and optimises enterprise operations.

Imagine a platform that not only revolutionises the way work is done but transforms it into a seamless flow of digital operations. ServiceNow is that platform—a comprehensive cloud solution that propels businesses into the future by simplifying the complex.

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Speak to an Expert Today

Simply fill out the form below to gain access to free expert advice from one of our ITSM experts. Don’t miss out on this opportunity to take your business to the next level. Complete the form now and start reaping the rewards!