Bielefeld, Germany – SAP® consultancy and Managed Services provider NTT DATA Business Solutions has once again achieved the prestigious Partner Center of Expertise (Partner CoE) certification from SAP®. This certification signals to customers using SAP technologies that NTT DATA Business Solutions provides a globally consistent high level of service and support in software maintenance. To achieve this recognition, partners undergo a certification process and associated audit every two years. NTT DATA Business Solutions is an SAP® platinum partner – the highest partnership level offered within the SAP PartnerEdge® program – and is active in more than 25 countries.
SAP certifies NTT DATA Business Solutions‘ outstanding service quality
The certification as Partner CoE is based on an audit of the entire support environment with personnel as well as service processes and infrastructure, including recognition of the high quality standards of NTT DATA Business Solutions in Service & Support, in both technical and organizational matters. The certification is a prerequisite for global resellers to offer product maintenance services (SAP Standard Support or SAP Enterprise Support) for different solutions in the SAP software landscape. NTT DATA Business Solutions has support authorization for SAP Business All-in-One, SAP Analytics, SAP HANA®, SAP mobile solutions, SAP Database and Data Management, as well as the omnichannel platform SAP Commerce.
Global approach: NTT DATA Business Solutions (re)certified for 25 countries
NTT DATA Business Solutions continually enhances its global service and support strategy as a leading SAP partner. The goal of this strategy and of the delivery model based on it is to provide optimum support to customers around the world in all aspects of managed services. This time, four more countries were certified for the first time. As a result, NTT DATA Business Solutions has been (re)certified for the next two years in 25 countries or sub-regions.
Lars Janitz, Executive Vice President, Head of Global Business & Managed Services, NTT DATA Business Solutions, emphasizes the central importance of the certification for the company’s global service strategy: “We are proud of our efficient balance of global expertise and local presence. The (re-)certifications confirm our commitment to first-class service and ensure that customers worldwide can rely on us. They are visible proof of our adherence to high support standards and strengthen customer confidence in our service.”
Intensive SAP audits assess tools, processes and personnel
During the Partner CoE certification, SAP examines the partners’ processes and tools against high quality criteria, focusing on different aspects over the years. This means that each audit promotes the continuous quality enhancement of the support provision. Among others, SAP audited NTT DATA Business Solutions’ global ticket tool, which is based on SAP Solution Manager, directly in the system. All of these assessments attest to the company’s outstanding competence in dealing with the service and support requirements of its customers.
About NTT DATA Business Solutions
NTT DATA Business Solutions drive innovation – from advisory and implementation, to managed services and beyond, continuously enhances SAP solutions to make them work for companies – and for their people. Aiming to help companies to transform, grow and become more successful, NTT DATA Business Solutions connects with a more than in-depth expertise for SAP solutions its clients´ business opportunities with the latest technologies – individually and across all business areas. As part of the NTT DATA group and as a global strategic partner of SAP, with close ties to other partners, NTT DATA Business Solutions gives clients and prospects access to innovative solutions and developments and thus makes an important contribution to innovation and long-term business success. NTT DATA Business Solutions employs more than 13,500 people in more than 30 countries.
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Press Contact
Jasmin Straeter
Head of Global Communications
NTT DATA Business Solutions AG
Königsbreede 1, 33605 Bielefeld, Germany
T: +49 521 9 14 48 108
E-mail: [email protected]