About the Author Dirk Fuhrmann
For more than 10 years, Dirk Fuhrmann has been at home in the IT industry. In this area he takes on the position of a Service Manager as well as ITSM and ITOM consultant. In his role as Service Manager he is responsible for NTT DATA Business Solutions’ Managed Services, always having the focus on customer orientation. Due to his enthusiasm for ITSM topics, he is a reliable contact person for newly emerging trends and already established standards within the company.