How Conversational AI Improves the Employee Experience
Conversational AI can even help your employees to be more productive. In your workplace for example, shallow tasks like organizing a timesheet, asking HR about your leave policy, or requesting the printer instructions from IT, can easily steal your attention from more important work. Now imagine how this applies to everyone in your team. If you could text with a computer as you might with a colleague, and the computer could complete your task automatically, imagine how much time you could save for more meaningful work. Implementing this across a whole organization can not only be a major boost to productivity – by creating time for deep, challenging work, your employees can find more satisfaction in their roles and have greater loyalty.
But how can your employees benefit from digital humans? Staying professional and upbeat over a long shift can be a demanding thing to ask of your front-line employees. However, a Digital Human can relieve some of your busiest staff and give them the time to work on more creative and productive tasks, which will have a greater effect on the growth of your organization. Digital Humans also reduce the cost of continuously recruiting and training extra employees, and allow your business to scale faster than otherwise. With a Digital Human to support your branch manager, you could open a new location and start serving customers while the recruitment process is still underway. Additionally, by giving your employees more meaningful tasks, you can improve job satisfaction and reduce turnover, saving on hiring and training costs
Learn how chatbots can automate your HR processes in SuccessFactors