SAP’s CRM products are a powerful and completely customizable range of solutions for any mid- to large-sized organization. It’s essential to partner with a trusted reseller because a CRM software for customer service and field service management is only as good as its implementation.
Managing a customer service team is no easy task with multiple software platforms. Transferring service requests from your CRM to the system you use to dispatch technicians is time consuming and error prone. And if you want to identify customers who are at risk of leaving, there’s no easy way to connect all your data. To solve these problems and to improve your customers’ experience, SAP has combined the essential features of CRM, field service management, and customer success software in the SAP Service Cloud.