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Software for customer service management and field service.

NTT DATA Business Solutions

Level up your customer service management

Learn more about our expertise in customer service and field service management. The implementaton of SAP solutions for CRM and customer data management will improve the customer experience you deliver.

What we do for you

We are your expert for CRM software to improve your customer service management

Our expertise for SAP software for customer service

SAP’s CRM products are a powerful and completely customizable range of solutions for any mid- to large-sized organization. It’s essential to partner with a trusted reseller because a CRM software for customer service and field service management is only as good as its implementation.

Managing a customer service team is no easy task with multiple software platforms. Transferring service requests from your CRM to the system you use to dispatch technicians is time consuming and error prone. And if you want to identify customers who are at risk of leaving, there’s no easy way to connect all your data. To solve these problems and to improve your customers’ experience, SAP has combined the essential features of CRM, field service management, and customer success software in the SAP Service Cloud.

Contact us to upgrade your CRM

30+ Years
Experience with CRM software and SAP
Global partner
SAP and Qualtrics
10,000+
Customers worldwide

Customers benefit from CRM software
SAP Service Cloud (SAP CX Suite) – powered by NTT DATA Business Solutions
Watch on SAP Service Cloud (SAP CX Suite) – powered by NTT DATA Business Solutions

SAP software for customer service management

Deliver Quality Service to Boost Customer Loyalty

Benefit from real-time data from machine learning and IoT (Internet of Things) devices to use predictive maintenance to schedule a service call automatically. Multi-channel ticketing and an integrated central knowledge base in SAP Service Cloud allow fast communication between your customers and service staff.

See All Your Customer Data in One Dashboard

SAP Service Cloud connects the entire service supply chain from call center to field services. View all the important data about your service assignments in one dashboard. Create reports to see which team members, devices, or equipment need the most attention.

Allow Your Customers to Serve Themselves

Free up time by setting up a self-service portal, allowing B2B customers to create tickets themselves, and have common questions answered by an intelligent chatbot. Stay ahead of the trend with outstanding customer care.

Find more details in our solution brief

SAP field service management software to meet your customer's expectations.

SAP software for field service management

Stop Accumulating Unbillable Hours

Avoid racking up non-billable hours when your field service technicians are dispatched to jobs that take more or less time than expected. Plan the optimum route with intuitive planning boards and scheduling for your field techs with SAP Field Service Management.

Ensure Technicians Are Never Stranded Without the Right Document

With SAP Service Cloud mobile apps, your technicians will always have the correct manual, service logbook, or customer detail. Even when working in remote areas with limited internet access, your team has all the documents they need in offline mode.

Prevent Human Error Leading to Customer Complaints

Transferring ticket data from your CRM to another system creates more opportunities for human error. Eliminate the risk and give your team members more fulfilling tasks than double-checking the details on a data entry form.

Gain more insights in our solution brief

More insights into customer service and CRM

Webinar about customer experience and digital humans.

Webinar "The New Normal" for CX

Get to know our life-like and fully interactive digital human based on AI. She combines human interaction with an omnichannel strategy. Watch the webinar recording to see how she assists you, ensuring the best advice and service possible.

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Read blog posts about SAP software solution for customer service departments.

Read about latest trends

Read our latestest blog posts about trends for customer service and field service management. Gain exclusive insights into customer experience management and CRM and learn what we do for customer service managers and field techs.

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Overview of SAP CX Solution Suite.

Overview about SAP CX suite

Get an overview of the software solutions SAP provides for customer experience management. From marketing to sales to customer service management - we briefly explain the different cloud applications.

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Benefit from SAP customer experience cloud applications.

SAP Customer Experience suite for CRM

SAP Service Cloud is one of the various products that make up the SAP Customer Experience Suite. As every department in an organization contributes to CX, implementing multiple modules allows teams to share data and collaborate to improve CX and CRM at the highest level.

Each product can be implemented as a stand-alone solution or combined with others from the SAP CX suite such as software for sales and marketing. Moreover, additional SAP products like the ERP system SAP S/4HANA are compatible.

Learn more about each of these modules and how they can work together to improve your customer service and support teams, on our SAP Customer Experience page.

SAP customer experience product page

Let us tell you how we improve your customer service

Our specialists are here to help you figure out how to get the most from SAP’s solutions. As well as providing any product information you need, they can provide case studies from other organizations and even conduct workshops to start your digital transformation process.

Contact us today and discover how SAP’s range of solutions can make it easier to manage every aspect of your customer experience. From planning research to analyzing historical customer data, monitoring trends and user behavior, to predicting customer sentiment and purchase behavior, the opportunities are unlimited.