NTT DATA Business Solutions

Cloud Concierge Services for RISE with SAP

Technical guidance and support for SAP Cloud systems

NTT DATA Business Solutions offers a full range of services that complement your RISE with SAP solution and address your full technology stack, enabling a steady state run of your SAP RISE systems and supporting you with technical advice.

SAP S/4HANA Transition: Diese drei Implementierungswege sollten Sie kennen

RISE with SAP. RUN with NTT DATA Business Solutions.

RISE with SAP is a flexible solution designed to support your business needs, including industry-specific practices. Specifically, RISE with SAP gives you the ability to combine a cloud ERP with analytics, process automation, enhanced cybersecurity and more. It is a wide-reaching bundle of software, tools and services delivered in a single subscription.

To get the most out of your RISE with SAP solution and minimize risk or interruption to your business, it’s important to ensure that you have ongoing managed services for your project and steady-state RUN support. While there are standard tasks and technical management services delivered by SAP, there are also cloud application services specific to your needs that you will have to cover with your in-house technology team or through a partner.

NTT DATA Business Solutions offers a full range of services that complement your RISE with SAP solution and address your full technology stack. We have the people and the tools to help you succeed, whether it’s onboarding and project support through system integration or helping you navigate support in a RISE environment.

More about our service
Team supporting each other

With Cloud Concierge Services

  • We enable a steady state run of your SAP cloud systems.​
  • We are your technical trusted advisor!
  • We support you with our SAP expertise.​
  • We assume operational responsibility.​
  • We take over the provider management. ​
  • We drive system lifecycle.

Our full range of services to complement RISE with SAP

As your trusted advisor and long-term partner, we help you design your journey to the cloud and unlock the full potential of the RISE with SAP solution.

  • The Cloud Concierge Services (on top of the standard service coverage from SAP) form the basis to ensure a stable and flexible IT operation. Right from the start of the RISE project! We are a trusted technical advisor for you.
  • The Managed Service Packages for RISE with SAP (MS 4 RISE) are built up on Application Management Services specifically packaged to fit RISE for SAP needs. They will ensure the successful implementation and application operations of your SAP S/4HANA Cloud Solution.
  • With our Advisory Services, we help you navigate the different RISE with SAP options, resulting in an actionable roadmap for your transformation journey.
  • Our Cloud Technology Consulting helps you to navigate through the jungle of Public Cloud and to select the best-fitting elements for the IT cloud strategy.
  • Our Co-Innovation Experts are at your service to ensure you will make the most of the innovative power of SAP S/4HANA cloud.
  • Of course, we take care of your successful migration to the cloud (implementation consulting), whether a new implementation, a conversion, or a landscape transformation.
  • Our complementary solution packages provide proven industry templates and accelerators to ensure tailored results with a simple process.
  • Finally, our Own & Partner Product Portfolio offers a great opportunity to enhance your RISE with SAP software package for improved, more comprehensive process coverage.

Examples of our Cloud Concierge Service package scope

  • Account Management
  • Single Sign-on Advisory
  • SAP Front-End Advisory
  • Printer Advisory
  • System Health Checks
  • System landscape Advisory
  • System Copy Pre/Post Support
  • Client Copy Pre/Post Support
  • Memory & Buffer Analysis
  • Transport Management Support
  • Implementation Guidance
  • Configuration of TMS
  • SAP Note Implementation Support
  • Certificate Handling & Coordination
  • Interface Configuration
  • HANA DB User Request Coordination
  • HANA DB Table Partitioning
  • HANA regular health checks & advise
  • RFC Connection Coordination
  • Analysis of SAP Session Reports (EWA)
  • Lock Entry Analysis
  • ABAP Dump Analysis
  • qRFC/tRFC Queue Analysis
  • Monitor Fast-Growing Tables
  • RFC Connection Coordination
  • Termination of Excessive Usage Process/User
  • ICM Service Restart
  • SAP Printer Management
  • Coordination of Web SRT
  • Release version upgrade support

Add-On Services

The following add-on services are available with Cloud Concierge Services for RISE with SAP.

Enhanced Monitoring Add-On Service

This service provides automated monitoring and a live dashboard so that your team has 24×7 insight into the health of your environment. Capacity and trend reporting provides the information you need to plan and budget.

The Enhanced Monitoring Package includes the following:

  • Interactive Dashboard
  • Monitor Critical Business Transactions
  • Identify and troubleshoot technical incidents
  • Identify and troubleshoot events
  • Monitor and analyze System logs
  • Monitor and analyze Batch input sessions
  • Monitor interfaces and analyze
  • Batch Job Monitoring and notify appropriate resource
  • Monthly Status report
  • Proactive release management recommendation
  • Capacity Management report
  • Technical trending report
  • DB root issue cause identification and recommendation

Enhanced Security Add-on Service

This service provides application layer checks to help optimize your security configuration. It also includes daily monitoring of critical security notes and bulletins, along with services to guide you through implementation of published critical notes.

The Enhanced Security service scans your SAP production system to identify security risks and supports the following:

  • Secure configuration of SAP system
  • Application Server security checks
  • Security Note Implementation Status
  • Profile Parameter
  • Security Audit Log settings
  • Critical authorizations
  • Review of customer authorization concept
  • Secure configuration of HANA system
  • Security settings
  • Critical privileges
  • Develop a plan for high risks findings
  • Tool for self password management

Public Cloud Essentials Add-On Service

This service provides a full suite of public cloud service offerings to support your business with advisory, implementation, or run-state services. Examples include public cloud landing zone design, comprehensive back-up strategy, disaster recovery options, and migration services.

Advisory Services:  Includes migration evaluation, landing zone design, and VNET/VPC design and planning.

Implementation Services:  Includes migration services, landing zone set-up, and VNET/VPC set-up.

Run Services:  Includes backup as a service, patching as a service, DR as a service, monitoring as a service, and public cloud management.

Application Lifecycle Management Add-on Services

This service provides a starter package optimized for implementation or run-state operations. It also includes the Testing as a Service package to help you design, record, manage, and automate testing of critical business processes.

Testing as a Service:  Includes design and recording of test cases, management/tracking of testing, and automation.

Cloud ALM Implementation Starter Pack:  Enable all Cloud ALM functionality in the customer landscape and perform knowledge transfer to utilize SAP Cloud ALM for Implementation.

Cloud ALM Operations Starter Pack:  Enable all Cloud ALM functionality in the customer landscape and perform knowledge transfer to utilize SAP Cloud ALM for Operations.

Cloud ALM Training and Enablement Pack:  Training Service: Provide training sessions on set-up and usage of Cloud ALM.

Cloud ALM Transitions Service:  Transition Solution Manager customers to Cloud ALM.

More NTT DATA services for RISE with SAP

Advisory services

We help you navigate the different RISE with SAP options – resulting in an actionable roadmap for your transformation journey.

Co-Innovation services

Infuse your business with the innovative power of SAP S/4HANA Cloud. With our pragmatic approach, we turn ideas into outcomes.

Implementation services

We ensure your successful migration to the cloud, whether it’s a new implementation, a conversion, or a landscape transformation.

Business readiness and adoption

Based on our global project methodology, we help you achieve the true business value of your transformation project with your users.

Own software products

Our products enhance your RISE with SAP software package for improved, more comprehensive process coverage.

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