Odvětví: Insurance
Kategorie: Application Management Services, Infrastructure Support Services

DEVK Versicherungen

Why we’ve chosen NTT DATA Business Solutions:
  • Reliable, full-service IT provider
  • On-site and remote IT consulting
  • Technical expertise and flexibility
  • Experience in service management and service transition
Thanks to the itelligence* experts’ professional support, we were able to quickly provide a team that ensured operations and further support right from the go-live.

Stephan Tulke, Project Manager of Sales Systems Infrastructure at DEVK Versicherungen

Employees: 6.000

Turnover: 3,2 Mrd.

DEVK has around 4 million customers in Germany with over 14 million risks in all insurance areas. DEVK is the third biggest household insurer, the fifth biggest car insurer and the sixth biggest liability insurer in Germany, according to number of contracts.

Its headquarters are in Cologne. Across Germany, the company has approximately 1,250 offices and a team of 6,000 full-time office and sales staff.

Since April 2017, NTT DATA Business Solutions has supported DEVK with its 2nd level infrastructure support, thereby ensuring the seamless operation of in-house systems – a prerequisite for the success of the company and the satisfaction of all customers.

Výzvy a přínosy


  • Establishment of a service management system
  • Ad-hoc formation of an expert team
  • Short-term on-boarding
  • Timely go-live
  • Coordination of the on-site NTT DATA Business Solutions team


  • NTT DATA Business Solutions service manager as a central contact
  • Use of NTT DATA Business Solutions IS support expertise
  • Ad-hoc support from on-site service
  • Individual solutions
  • Close and trusting cooperation


  • Customer in-house data center: CISCO FlexPod hardware, VMware virtualization
  • Application server setup: SUSE Linux Enterprise operating system, Oracle database
  • Automation and monitoring: Ansible automation, Check_MK monitoring
DEVK Versicherungen: Operate the cloud reliable with 2nd Level Infrastructure Support Services

Comprehensive service transition expertise and experience enabled a fast and productive start for the delivery team upon the successful go-live.

Read Full Story 

Agile Solution Approach by NTT DATA Business Solutions

As a customer of the NTT DATA, DEVK was advised by the subsidiary NTT DATA Business Solutions on securing the operation of a new IT system landscape. After the initial contact in December 2016, those responsible for the business areas of sales, pre-sales and cloud infrastructure services at the BIT.Group, which had been acquired by the company, drafted a convincing solution approach.

In addition to supporting the go-live, it was important to ensure comprehensive 2nd level support for the modern infrastructure of more than 30 existing applications. This involves the use of state-of-the-art components including Cisco hardware, VMware virtualization, SUSE Linux Enterprise as the operating system and Ansible as the automation solution, which are all operated from our own, in-house data center.

Qualitative Implementation of Customer Requirements Using an Individual Service Model

Comprehensive service transition expertise and experience enabled a fast and productive start for the delivery team upon the successful go-live in April 2017. Since then, further service provision has been ensured by NTT DATA Business Solutions service management at its Dresden location. As an integral part of the service, regular coordination, in particular on site, ensures the qualitative implementation of customer requirements – flexibly and individually as per the practice of DEVK.

Using DEVK as an example, NTT DATA Business Solutions’ pragmatic and fast solutions demonstrate the potential and synergies created by the efficient cooperation of various departments. The partnership with NTT DATA Business Solutions enabled the right experts to be identified and the development of customer-oriented solutions, which sustainably reinforce the objective of the joint commitment between NTT DATA Business Solutions and DEVK.

Podobné příspěvky

Canyon Bicycles GmbH – Winning Every Race with the NTT DATA Business Solutions Application Management Service

With the decision for NTT DATA Business Solutions as a long-term companion in the area of Application Management Service (AMS), SAP challenges are now mastered with flying colours.

Gigaset Communications

NTT DATA Business Solutions has been providing all SAP Managed Services for Gigaset in Germany. They maintain a long-standing business relationship based on high service quality.


With the implementation of the SAP HANA database, Krempel is well prepared for the introduction of SAP S/4HANA while Remote Administration and NTT DATA Business Solutions AMS are providing the manufacturer with stability in productive operations and scalable services at projectable costs.

O NTT DATA Business Solutions

roky zkušeností
zákazníci po celém světě
Contact Us

V případě dotazů nás neváhejte kontaktovat.