NTT DATA Business Solutions
SAP Logo

SAP Information Collaboration Hub for Life Sciences

The cloud-based solution that connects pharmaceutical organizations.

SAP ICH Exchanges Serialization Data Securely

SAP Information Collaboration Hub (SAP ICH) for Life Sciences is a cloud-based solution that connects pharmaceutical organizations and supply chain partners on a secure network. It simplifies the exchange of serialization and traceability information between these stakeholders.

SAP ICH is owned and managed by SAP, which is also responsible for onboarding partners.

SAP Advanced Track and Trace for Pharmaceuticals (SAP ATTP) is the serialization backbone responsible for serialization management and event capturing, to which the SAP ICH solution provides the gateway to the outside world. SAP ICH ensures a safe, reliable exchange of data to external systems.

SAP ICH connects pharmaceutical organizations and supply chain partners.

Why SAP ICH Is Essential for Your Business

SAP ICH for Life Sciences integrates seamlessly with SAP ATTP. Many companies in the pharmaceutical supply chain are connected and need to exchange serialization data and traceability information. SAP ICH simplifies these processes.

SAP ICH has been developed to enable secure information exchange between business partners, through connecting pharmaceutical organizations and supply chain associates on a protected network.

SAP ICH also offers the ideal solution for clients who need to conduct regulatory reporting to authorities. It is owned and managed by SAP, which is also responsible for onboarding partners. The onboarding is a technical project; one for which we provide full support.

Who Does SAP ICH Benefit?

Pharmaceutical companies and their suppliers benefit greatly from NTT DATA Business Solutions’ support for SAP ICH for Life Sciences, which allows for the interconnection of supply chain partners, including:

  • Marketing Authorization Holder (MAH)
  • Wholesaler
  • Contract manufacturing organization (CMO)
  • Third-Party Logistics service provider (3PL)
  • Dispenser
  • Regulatory Bodies

Other markets are also emerging as key SAP ICH clients in the tobacco, dairy, fashion and automotive industries.

Setting up interfaces to multiple business partners can be complex and there are ongoing maintenance requirements. The employment of different systems across partners can have interface implications. Not all businesses are equipped to deal with these challenges. The SAP Information Collaboration Hub platform helps clients reduce complexity and simplify monitoring, and makes the onboarding process faster, implements a uniform way of working and improves cost efficiency.

Contact us now
SAP ICH compliments SAP ATTP by providing the network to exchange serialization data

SAP ICH Solution Benefits

Security and scale: SAP ICH provides a secure, reliable, and distributed network to enable verification routing within the information hub.

Optimal integration: Manufacturers can integrate third parties much more quickly into serialization processes, in an agile supply chain, while improving drug traceability at the same time.

Brand protection: Reliable proof of drug origins and authenticity to prevent fraud, protect the value of branded pharmaceuticals, and improve patient safety.

Robust reporting: Adherence to regulatory requirements within different serialization legislations becomes much more streamlined and reliable, empowering manufacturers and other value chain entities to report to government agencies efficiently.


What is SAP ICH in a nutshell?

SAP ICH is a cloud-based solution that connects pharmaceutical organizations and supply chain partners on a secure network, simplifying their exchange of serialization and traceability information.

What are the key benefits that SAP ICH provides?

SAP ICH enables manufacturers to integrate third parties into serialization processes much more quickly,  provides a safe and reliable network, and is flexible and scalable. New business partners can be onboarded, obsolete connections can be offloaded, and extensions to new markets can be set up when required. The subscription is based on the quantity of business partners and markets.

In which scenarios do companies use SAP ICH?

Pharmaceutical companies utilize SAP ICH to ensure secure and reliable exchange of serialization data with business partners, and for conducting regulatory reporting to authorities.

A low number of connections can be set up and maintained point-to-point, but when the amount increases, the complexity raises, and the need for an integration solution such as SAP ICH becomes inevitable.

Why is an SAP product the best solution?

No other product on the market solely functions as a level 5 network system, integrates seamlessly with SAP ATTP and provides additional portal functionalities for specific regulatory markets, for example:

  • EMVS alert messages portal
  • Transactional monitoring portal to monitor message exchange with business partners
  • Portal to verify Saleable Returns Verification messages for the US market
  • Portal for message monitoring with Saudi authorities (DTTS)


What challenges does SAP ICH help pharmaceutical companies overcome?

  • Technically complex interface set up between business partners
  • Implementation of monitoring and maintenance activities
  • Lengthy onboarding processes
  • Fragmented or disjointed working protocols
  • Adapting message formats to business partners or regulatory authorities

Why Is an SAP Level 5 Product Best for Exchanging Data with External Parties?

Simply put, there is no other product on the market that solely functions as a level 5 (network) system, that integrates seamlessly with SAP ATTP, and which provides additional portal functionalities for specific regulatory markets.

In addition to also having a simplified system landscape, SAP provides your business with a future-proof solution through ensuring connectivity to new markets. This flexibility extends throughout the product; it’s always possible to add new connections or disconnect obsolete integrations. Integration of third parties into serialization processes in an agile supply chain much more quickly is another major benefit.

SAP ICH also has an experienced team providing technical support, and with a fast-track onboarding process for business partners NTT DATA Business Solutions’ expertise is at your disposal at all stages of the process.


Talk to a specialist today

NTT DATA Business Solutions and SAP ICH: A Flexible Option

With our industry-leading expertise in the Life Sciences industry and with SAP solutions, NTT DATA Business Solutions’ support for the SAP ICH platform provides you with everything you need. It ensures a unified exchange of data to – and with – external systems, and we have a proven track record of implementation with non-SAP solutions too. Together with an SAP ATTP solution, our SAP ICH platform services provide numerous benefits to clients across a range of complex track and trace scenarios.

Djerry Tervoort, Serialization Lead & SAP Expert, Life Sciences & Chemicals

What Makes NTT DATA Business Solutions the Best SAP ICH Solution Provider?

NTT DATA Business Solutions has implemented ICH for multiple customers. Our consultants’ extensive experience of more than 25 years in the pharmaceutical sector means we have an unrivaled, proven track record.

We are familiar with other serialization and traceability solutions, which enables us to connect non-SAP solutions to SAP ICH.

We don’t just support our customers with SAP ICH, we also assist them with a full serialization strategy to optimize and extend their existing operation, with full support for customers from level 1 through 5. With a strong background in the Life Sciences industry, we are equipped to determine the impact when changes to systems or regulations are being introduced.

SAP ICH uses SAP Cloud Platform integration services to provide three connectivity options to customers and partners, fully optimized to their business needs and technical requirements; a web app, a B2B option enabling machine-to-machine connections, and direct connection to third-party integrator services.

contact us today

SAP ICH Main Features

  • Allows pharmaceutical manufacturers to report serialization data to business partners, enabling business partners to report to the regulatory body
  • Converts generic reporting messages from SAP Advanced Track and Trace for Pharmaceuticals (ATTP) into the defined local notification format
  • Enables self-onboarding and automated technical certification of business partners to minimize onboarding efforts
  • Allows business partners to manage own company data and users
  • Supports web app and B2B data exchange with connected business partners
  • Supports simplified connectivity to business partners who use third-party solution providers
  • Supports technical and functional response handling using the ATTP generic reporting framework

These Life Sciences Customers Already Trust in Us

Two scientiests working on computer in laboratory
Basilea Pharmaceutica International

Basilea Pharmaceutical successfully navigates SAP ERP to S/4HANA migration, overcoming challenges like tight deadlines & compliance, with NTT DATA Business Solution's efficient Conversion Factory, ensuring future-readiness & innovation access.

Vetter Pharma-Fertigung

With the integration of Machine Learning into the purchasing process, Vetter Pharma-Fertigung GmbH & Co. KG was able to increase data quality as well as process efficiency enormously.

Fertin Pharma chose SAP standard
Fertin Pharma Choosing SAP Standard to Gain Extraordinary Benefits

Fertin Pharma’s former ERP platform did not support the company’s business strategy or growth. Together with NTT DATA Business Solutions, Fertin Pharma made an active and bold decision to go for a standard SAP S/4HANA solution as one of the first companies in Denmark.


How deploying SAP Datasphere (The new name for SAP Data Warehouse Cloud) across Sanctuary unified data across sites in England and Wales, allowing real time insights on the impact of COVID-19 to inform the direct response to protect residents and frontline workers.

Vetter Pharma-Fertigung

After successfully implementing SAP SucessFactors in a core hybrid approach, NTT DATA Business Solutions managed to introduce it.people document manager at Vetter in just a few months.

Royal Herkel

To gain more insight into future demands and in order to become more flexible, Royal Herkel implemented SAP S/4HANA in 2019. As a result, the company saw the turnover of their products grow by more than twenty percent in 2020.

Keep Up to Date With Our Life Science Blog

Get Ahead in Life Sciences

Contact Us

Why search for the answer yourself when you could talk with one of our experts. Explain your unique challenges and our consultants will put together specific recommendations for your organization.

There’s no pressure to commit when you speak with our team, we’re here to help first and foremost. Get in touch now.