Drive Customer Engagement

Upgrade your sales and marketing processes for the digital, customer-driven era.

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Bring Marketing and Sales Closer Together

In the digital age, customer engagement has taken on a new importance. Close collaboration between sales and marketing is crucial; professionals from both teams should support each other even as they accompany the customer throughout his or her journey. Marketers and salespeople must be able to communicate with interested parties via any channel, providing a consistent, tailored service. They also have to be equipped to answer queries, dispel doubts, and explain why their offering is the perfect fit. When it comes to facing the challenges of modern-day sales, clever tools for marketing analysis and campaign management can prove invaluable.

Excellent sales experiences motivate 81% of clients to buy from a vendor again.

NTT DATA Business Solutions: Experts in Sales and Marketing Solutions

Benefit from our vast experience in tried-and-true CRM projects as well as future-oriented SAP Hybris transformation projects. With over 50 SAP Hybris implementations across a range of organizations and industries, and over 250 SAP Hybris consultants, we help our customers around the globe achieve sustained business growth.

And due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our experts are present in 24 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.

Our Awards

  • SAP Hybris EMEA Service Delivery Partner of the Year 2018
  • SAP Hybris MEE Regional Partner of the Year 2018 (Finalist)
  • Winner of SAP Hybris 2017 Partner of the Year
  • Winner of SAP EMEA Award for Partner Excellence 2017 for Customer Engagement
  • Holder of SAP Hybris Gold Partner status
  • SAP Hybris Global General Business Partner of the Year 2016 and Finalist (2018)

Are You Facing Business Challenges in Sales and Marketing?

Create awareness, generate leads, and make the most of opportunities

Engage with customers on all channels and allow them to make purchases anywhere, at any time.

Leverage 360° customer insights

Use detailed information on customer behavior to provide a unique sales experience, boosting the chances of a sale and encouraging loyalty.

Boost sales effectiveness

Identify the most profitable leads, and ensure salespeople have the information they need at hand to make convincing sales pitches.

Gain insight into your market using real-time analytics

Access live, reliable data on customer behavior and preferences – whether you are in the office or on the move.

Develop and execute multi-channel campaigns

Create campaigns to reach potential customers across all channels with personalized content to improve success rate.

Simplify marketing automation

Save time, money, and effort by automating a range of processes – from creating marketing campaigns to managing leads.

BEHRINGER GmbH

With the help of the structured customer data from the SAP Hybris Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.

Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH

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How Our Customers Benefit from Us

Cia Hering Implements SAP Commerce Cloud

When Cia. Hering decided on a new e-commerce solution, it sought a qualified partner to implement the SAP Commerce Cloud.

COPEL implements GUEPARDO and ECF

When COPEL felt the need to replace its existing tax solution with one that could sustain the company’s growth, it opted for a native SAP solution.

Leão Success Case – ARMS

Formed in 2007 from a joint venture between Coca-Cola Brazil and its regional manufacturers, Leão Alimentos e Bebidas, formerly known as SABB – Sistema de Alimentos e Bebidas do Brasil, is responsible for the entire national line of non-carbonated beverages, teas and energy drinks from Coca-Cola.

JTI Success Case – Rollout SAP e GUEPARDO

With over 27,000 employees and operations in 120 countries, the JTI Group has been growing since 1999, when it joined the US company, R.J. Reynolds. Eight years later, with the Gallaher merger, the tobacco company doubled in size.

Aché Success Case – SAP GRC e NF-e

When Aché had to comply with legal requirements for storage and management of electronic tax documents, it chose NTT DATA Business Solutions Brazil, to perform the implementation.

Boticário Group Success Case – Aero

With more than 3900 points of sale in Brazil and abroad, Boticário Group is the world’s largest perfumery and cosmetics franchising network. For 11 years, it has partnered with NTT DATA Business Solutions Brazil for SAP consulting projects.

GetNet Success Case – GUEPARDO Tax Software

Since 2003 in the Brazilian market, the GetNet Network has been offering payment solutions and electronic transaction authorizations.

GetNet Success Case – AMS Suite

Since 2003 in the Brazilian market, GetNet Network offers payment solutions and electronic transaction authorization.

FEMSA Success Case – Billing System implementation

Founded in 1995, FEMSA is responsible for its own production and bottling, as well as selling and distributing beverages in the west of São Paulo and throughout the Brazilian State of Paraná.

IMC Group Success Case – AWS

The IMC Group – International Meal Company – is one of the largest out-of-home food companies in Brazil, also operating in Panama, Colombia and the United States.

Eliminate data silos and fragmented customer information in different systems such as ERP, CRM, and social media.

SAP Hybris - Effective Sales and Marketing Processes Call for Effective Tools

More Useful Insights into Sales and Marketing

How to Sell More Effectively with SAP Sales Cloud
 
How to Sell More Effectively with SAP Sales Cloud

Find out how you can keep ahead in every step of the buying journey and align your sales processes with customer needs.

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 How to Engage the Empowered Customer with SAP Marketing Cloud
 
How to Engage the Empowered Customer with SAP Marketing Cloud

With SAP Marketing Cloud you can identify individual customer needs and automatically create and deliver personalized campaigns.

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Learn What Our Experts Say about Sales and Marketing

Digital Transformation
What’s Next? – Trends and Innovations in the Life Sciences Industry

Frans Nieuweboer | Oct 27, 2021

Global Blog
Machine Learning: Predicting Delivery Date Delays in SAP S/4HANA with Embedded AI (Part 4)

Dimitri Schweigerdt | Oct 15, 2021

Artificial Intelligence
A Virtual AI Buddy Helps Kids Learn to Read

Thomas Nørmark | Oct 11, 2021

Global Blog
New Resilience – How to Make Production and Logistics Future-Proof

Justin Schiffman | Sep 30, 2021

Company News
Smart Working from Home Put to the Test during Lockdown

Jamie Stamper | Sep 07, 2021

Artificial Intelligence
Conversational AI: Chatting and Speaking with the SAP S/4HANA System (Part 3)

Dimitri Schweigerdt | Aug 31, 2021

Global Blog
How SAP Software Ensures a Shorter Time-to-Market of COVID-19 Vaccines

NTT DATA Business Solutions | Aug 17, 2021

Global Blog
Serialization Supply Chain Challenges Series: Leverage the Complexity of Serialization in Your Pharmaceutical Supply Chain Processes

Robert Klauss | Aug 04, 2021

Artificial Intelligence
Intelligent Technologies as an Integral Part of SAP S/4HANA – An Overview (Part2)

Dimitri Schweigerdt | Aug 04, 2021

Speak to Us Today

Are you searching for answers or would like to receive more information on Sales and Marketing? Do you want more detailed advice from our expert or wish to book one of our Sales and Marketing workshops? Just contact us – we will be glad to help you.

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