Industry: Education
Category: Application Management Services

City, University of London

Why NTT DATA Business Solutions

  • Depth of experience within Higher Education
  • Wide range of specialist SAP functional expertise
  • Advisory services that presented clear road maps

itelligence* are advising us on the optimisation of SAP and aligning us to the future roadmap. itelligence* understand our organisation, they clearly understand the Higher Education sector and they are now a strategic partner with the university"

Dominic Gaukroger, MIS/Development Manager, City, University of London

* Since April 1, 2021 itelligence* is operating as NTT DATA Business Solutions

Students: 18,278 (2017)

City, University of London is home to students from over 160 countries who benefit from their internationally renowned experience of more than one hundred years’ research and education. The university is an independent member institution of the University of London. Established by the Royal Charter in 1836, the University of London consists of 18 independent member institutions with outstanding global reputations and several prestigious central academic bodies and activities.

Challenges and Benefits


  • Difficulties in recruiting specialist SAP resources
  • A small inhouse SAP team struggling to meet the BI requirements of the business
  • Difficulties in finding the right skills to optimise the business process models within SAP BW


  • Data-driven insight through the effective use of SAP BW
  • Improved the health and enhanced the usage of the SAP BW system
  • Access to a talent tool pool of highly skilled SAP consultants


  • SAP Support (AMS)
  • SAP BW
Enhancing Student Data Insight with SAP BW

Insight into Analytics and the Role of BI in Data Warehouse Design. City, University of London uses SAP Business Warehouse (SAP BW) to support management decision making. The benefits that SAP BW can bring are endless.

Download Case Study

Enhancing Student Data Insight with SAP BW

City, University of London uses SAP Business Warehouse (SAP BW) to support management decision making. The benefits that SAP BW can bring are endless for City, University with student data being an integral part of reporting. With significant reasoning behind the need for SAP BW, there was also a strong requirement for the university to seek additional specialist support for their SAP BW environment. NTT DATA Business Solutions were selected by the university to provide an AMS Service and Service Delivery Management. They were initially engaged for SAP BW support, but over the course of the past year, we have provided SAP Basis guidance and support. Additionally, we now help the university with other SAP modules, being SAP FICO, SD and MM.

“We had experienced challenges around the recruitment and retention of skilled SAP staff which did impact our ability to provide a consistent service to our customers. Our support partnership with NTT DATA Business Solutions has helped us to overcome these challenges. Although we do have in-house expertise, this is concentrated in a small team and we now have an extended support partnership that mitigates against a single point of failure.” said Dominic Gaukroger, MIS/ Development Manager, City, University of London

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About NTT DATA Business Solutions

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