SAP Customer Experience is a software suite that enables your whole organization to collaborate to deliver the best customer experience possible. Often SAP’s ERP system, SAP S/4HANA, is a solid base for further digitalization of customer management.
Provide a great experience at every stage of the customers’ journey, from their first moment of brand awareness to their interactions with the service team long after the initial sale. Therefore, every department needs to understand who your customers are.
With SAP’s CRM solutions, all your customer knowledge is stored in one place. With teams sharing data and collaborating across departments, your employees will never be caught without the right information or miss an opportunity to convert a sale.
SAP’s experience management products can enhance every aspect of your business, from Sales to Marketing, Commerce, Customer Data, and Service. These cloud applications can be deployed individually or in combination. They are then customized by us to suite your organization and goals.