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Nilfisk-Advance is a growth-oriented global concern in the professional cleaning equipment industry. Nilfisk-Advance’s goal is to achieve 6% organic growth, and the concern is active in acquiring other companies. Nilfisk-Advance invests over 3% of its annual turnover in development, and the company’s 250 engineers send more than 30 new products to market each year. Nilfisk-Advance manufactures vacuum cleaners, sweepers, burnishers, carpet cleaners, and floor polishers. The concern consists of the following brands: Advance, Clarke, Clarke American Sanders, Nilfisk, Nilfisk-ALTO, Nilfisk-CFM, Nilfisk Egholm, U.S. Products, and Viper
Challenges and Benefits
- Lack of internal SAP resources at Nilfisk-Advance to handle peak loads in connection with the Group’s global development
- A very diverse system landscape due to many acquired companies
- A need for ongoing development and roll-out projects in new companies
- Application Management Services Agreement
The Application Management Services (AMS) agreement with NTT DATA Business Solutions gives Nilfisk-Advance access to global resources for development work in the Group’s SAP environment. NTT DATA Business Solutions is drawing on its international support base in providing Nilfisk-Advance with SAP competence from Malaysia.
Synoptik has had a strong cooperation with a team of consultants from NTT DATA Business Solutions. The Qlik technology opens a fast and intuitive way to knowledge and Synoptik preferred to let the NTT DATA Business Solutions consultants finish the development of the applications for the business users.
The retail giant expects further growth within e-commerce in the future, as more online search- and buying options find their way into the shops via smartphones and tablets. That is why it was widely agreed that the employees in the call centre needed the very best interface to the SAP…