Level Up Your Customer Service Management
Learn more about our expertise in customer service and field service management. The implementaton of SAP solutions for CRM and customer data management will improve the customer experience you deliver.
NTT DATA Business Solutions
Our Expertise for SAP Software for Customer Service
SAP’s CRM products are a powerful and completely customizable range of solutions for any mid- to large-sized organization. It’s essential to partner with a trusted reseller because a CRM software for customer service and field service management is only as good as its implementation.
We were one of the first partners for Hybris and Gigya, SAP’s early products that evolved into the customer service solutions. Over more than three decades, we have enabled over 10,000 customers across the globe to run their B2B and B2C businesses more effectively. Our expert consultants have a deep knowledge of the software they implement and how to integrate SAP products into your existing systems cost effectively. They will enable your team to unlock the full potential of your investment.
We Implement CRM Software for Customer Service Management
Managing a customer service team is no easy task with multiple software platforms. Transferring service requests from your CRM to the system you use to dispatch technicians is time consuming and error prone. And if you want to identify customers who are at risk of leaving, there’s no easy way to connect all your data. To solve these problems and to improve your customers’ experience, SAP has combined the essential features of CRM, field service management, and customer success software in the SAP Service Cloud.
30+ Years
Experience with CRM Software and SAP
Global Partner
SAP and Qualtrics
10,000+
Customers Worldwide
Customers Benefit from CRM Software
SAP Software for Customer Service Management
Deliver Quality Service to Boost Customer Loyalty
Benefit from real-time data from machine learning and IoT (Internet of Things) devices to use predictive maintenance to schedule a service call automatically. Multi-channel ticketing and an integrated central knowledge base in SAP Service Cloud allow fast communication between your customers and service staff.
See All Your Customer Data in One Dashboard
SAP Service Cloud connects the entire service supply chain from call center to field services. View all the important data about your service assignments in one dashboard. Create reports to see which team members, devices, or equipment need the most attention.
Allow Your Customers to Serve Themselves
Free up time by setting up a self-service portal, allowing B2B customers to create tickets themselves, and have common questions answered by an intelligent chatbot. Stay ahead of the trend with outstanding customer care.
SAP Software for Field Service Management
Stop Accumulating Unbillable Hours
Avoid racking up non-billable hours when your field service technicians are dispatched to jobs that take more or less time than expected. Plan the optimum route with intuitive planning boards and scheduling for your field techs with SAP Field Service Management.
Ensure Technicians Are Never Stranded Without the Right Document
With SAP Service Cloud mobile apps, your technicians will always have the correct manual, service logbook, or customer detail. Even when working in remote areas with limited internet access, your team has all the documents they need in offline mode.
Prevent Human Error Leading to Customer Complaints
Transferring ticket data from your CRM to another system creates more opportunities for human error. Eliminate the risk and give your team members more fulfilling tasks than double-checking the details on a data entry form.
SAP Customer Experience Suite for CRM
SAP Service Cloud is one of the various products that make up the SAP Customer Experience Suite. As every department in an organization contributes to CX, implementing multiple modules allows teams to share data and collaborate to improve CX and CRM at the highest level.
Each product can be implemented as a stand-alone solution or combined with others from the SAP CX suite such as software for sales and marketing. Moreover, additional SAP products like the ERP system SAP S/4HANA are compatible.
Learn more about each of these modules and how they can work together to improve your customer service and support teams, on our SAP Customer Experience page.
Let Us Tell You How We Improve Your Customer Service
Our specialists are here to help you figure out how to get the most from SAP’s solutions. As well as providing any product information you need, they can provide case studies from other organizations and even conduct workshops to start your digital transformation process.
Contact us today and discover how SAP’s range of solutions can make it easier to manage every aspect of your customer experience. From planning research to analyzing historical customer data, monitoring trends and user behavior, to predicting customer sentiment and purchase behavior, the opportunities are unlimited.