NTT DATA Business Solutions

SAP Customer Data Platform

Leverage the benefits of unifying and consolidating all your customer data in one single platform and solidify your position as a truly data-driven business

Enable your service agents, sales reps and marketers to deliver hyper-personalized customer engagements across touch points. By bringing all your customer data together in one platform you can build rich and comprehensive customer profiles and benefit from real-time insights to understand your customers even better. Utilize the unified and consolidated customer information in any of your customer engagement platforms, while building trusting relationships with your customers by respecting their data privacy and automatically adhering to data privacy regulations such as GDPR.

Key Features:

Improve customer experience and drive revenue by leveraging comprehensive and rich customer profiles
Enable your customers to control their own data and make sure that you are always compliant with data privacy regulations
Deploy pre-configured connections and easily integrate SAP Customer Data Platform with other applications
Central categorization of customers to ensure a consistent customer experience regardless of touchpoint as well as behaviour- and trigger-based segmentation
Ensure that all relevant stakeholders are updated on important customer information changes with central workflow rules
Enable seamless login experiences

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What does SAP Customer Data Platform mean for your business?

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Create a Customer-centric Masterpiece with SAP Customer Data Platform

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Solution Design and Requirements Analysis

You need a new solution to support your business, but you do not know how to define or document your vision for the future and requirements.

Application Fit Analysis

You are not sure if a specific SAP Customer Experience solution is the right solution for your company.

SAP Implementation Services

You know that you are interested in a specific product within the SAP Customer Experience Suite, but do not know where to begin or how to succeed with an implementation.

Locate security gaps and close them – with SAP Security Services by itelligence.

Additional Services

You are already running a SAP Customer Experience solution, but feel that there is even more value to be unlocked.

Our CX Team

At NTT DATA Business Solutions, we are a team of passionate and experienced CX consultants. Though our primary focus is on the SAP Customer Experience suite, we are first and foremost CX consultants who believe that customers should be at the centre of any business. We advocate for building customer-centred business processes with the customer journey in mind in order to maximize the value for the customers while reducing inefficiencies for the businesses. Implementing a CX application is a great start towards meeting or even exceeding customer expectations, but this should not be a standalone initiative to place the customer at the centre of your business.

If you are curious about our services, what we have to offer and why us, please check out Your Situation – Our Services.

Blog Series: Customer Experience

Customer Service

Tempted to Buy, Motivated to Stay – with Automated Customer Service

Bob Meyer
jan 10, 2023

Customer Experience

Develop software faster by leveraging Continuous Integration / Continuous Development

Thomas Ryegaard Christensen
nov 10, 2022

Blog Series: Customer Experience

Sales & Marketing

Planned Spontaneity: Increase Profit with Real-Time Marketing

Bob Meyer
jul 20, 2022

Blog Series: Customer Experience

Customer Service

How Field Service Teams Are Improving the Customer Experience

Bob Meyer
jun 29, 2022

Customer Experience

Part 2. The end of 3rd party cookies and rise of first party data

Julie Hannerz
jun 13, 2022

Customer Experience

Part 1. The end of 3rd party cookies and what it means for your marketing endeavours and customer experiences

Julie Hannerz
jun 13, 2022

Customer Experience

Emarsys – Taking the Complexity out of Marketing

Julie Hannerz
jun 13, 2022

Customer Experience

The Power of Customer Data Platforms

Julie Hannerz
jun 08, 2022

Company News

Experience Management – Empowered by Global Partnership with Qualtrics

Jan Ammann
nov 16, 2020

Cloud Platform

What Is SAP’s New Field Service Management Solution? Coresystems.

Marc van den Berk
okt 18, 2018

All Articles

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