Customer Experience & CRM
NTT DATA Business Solutions supports you and your company with the latest customer experience solutions.
NTT DATA Business Solutions
An Outline of Our Main Customer Experience Solutions
We help you to understand your customers, engage with them and align your business processes along the complete customer journey – from marketing through sales and commerce to customer service.
And that’s not all. We can provide you with even more products, solutions and services. Start a conversation with us about your objectives, pain points, and ideas. We empower you to transform, grow and be more successful.
it.human platform
Learn more about how a digital human solution can improve your customer experience by leveraging on emotional connection.
SAP Sales Cloud
Enable your sales team to work more efficiently and on any device by unleashing the power of SAP Sales Cloud.
SAP Service Cloud
Accelerate service processes and improve resolution times with SAP Service Cloud. Provide your call center specialists’ and service agents access to complete and contextual customer information for a superior customer service experience.
SAP Field Service Management
Boost customer satisfaction by providing your customers with an effortless and proactive service experience with SAP Field Service Management.
SAP Emarsys Customer Engagement
Leverage the data in your organization to the fullest and use it to exceed customer expectations by delivering personalized engagements to your customers consistently and on every channel with SAP Emarsys.
SAP Marketing Cloud
Drive business results by enabling your marketers to engage the right customers with the right content at the right time with SAP Marketing Cloud.
SAP Commerce Cloud
Win your customers’ loyalty and drive growth by providing a seamless buying experience powered by SAP Commerce Cloud.
SAP Customer Data Cloud
Establish the best possible foundation for your business and secure your customers trust by leveraging the power of SAP Customer Data Cloud.
SAP Customer Data Platform
Leverage the benefits of unifying and consolidating all your customer data in one single platform and solidify your position as a truly data-driven business with SAP Customer Data Platform.
Qualtrics Experience Management
Embrace the opportunities provided to you by successfully measuring and analyzing customer experiences with Qualtrics.