New technologies, changing market dynamics and increasingly demanding customers are altering the way distributors do business. Find out how you can lead this revolution.
When it comes to technology, many distributors are still lagging behind. While digitalization transforms operations in wholesale distribution, some companies are missing opportunities as they fail to utilize demand management systems, omnichannel commerce platforms or inventory management solutions.
To boost customer retention, distributors need to gain a single source of truth and optimize processes. This enables them to not only know what’s going on in their business, but also keep customers informed, satisfied and most importantly, loyal.
In today’s world, you have to do business on every channel to remain competitive. Distributors are now moving into e-commerce to open up new customer touchpoints, create new sources of revenue and improve customer satisfaction.
If you are currently facing one or more of these challenges, we can help you rethink your processes.
Improving operational efficiency is a top priority in wholesale distribution. Before distributors can capitalize on the latest technologies, they first need to streamline and standardize their core processes. For example, by integrating and automating procure-to-pay and order-to-cash processes, distributors can save time, eliminate errors and ultimately improve customer satisfaction.
There is a lot to gain from replacing stand-alone systems and point solutions. End-to-end integration enables distributors to gain accurate real-time insights based on a single version of the truth, so they can make the right business decisions and transform their business.
Wholesale distributors have a wealth of data at their disposal – but only a few innovative leaders are using it effectively. By analyzing this data, distributors can get deeper insights into their supply chain and make predictions to optimize demand management, planning and sales processes.
Distributors are responding to increased cost pressure by trying to recover costs from vendors. Incentive management solutions enable distributors to gain a clear overview of complex discount, rebate and commission programs so that they can improve their profitability.
To meet rising customer expectations, enterprises need to reimagine their supply chain. Process automation, flexible IT solutions and greater data transparency are key to efficient supply chain management.
Stefan Hoffmann, Wholesale Industry Solution Principal, NTT DATA Business Solutions AG
The retail giant expects further growth within e-commerce in the future, as more online search- and buying options find their way into the shops via smartphones and tablets. That is why it was widely agreed that the employees in the call centre needed the very best interface to the SAP…
Having worked with many of the industry’s leading innovators and trendsetters, NTT DATA Business Solutions is the ideal partner for wholesale distribution. We draw upon our unparalleled experience in the industry, our understanding of country-specific requirements and our long-standing SAP partnership to deliver value to our customers.
Furthermore, we use best practices and industry-specific software add-ons specially designed to accelerate the implementation of SAP solutions and minimize disruption to your business.
Learn how to gain more customer insights to deliver personalized customer experiences that lead to enhanced client loyalty and margin growth.
Omnichannel commerce – what it is all about? How does it optimize your supply chain? How can it help successful trading via all channels? Here are the answers.
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NTT DATA Business Solutions | okt 30, 2020
Reimund Lips | okt 20, 2020
Lorenz Beckmann | okt 06, 2020
Are you searching for answers or would like to receive more information about the wholesale distribution industry? Do you want more detailed advice from our expert or wish to book a wholesale distribution workshop?
Just contact us – we will be glad to help you.
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