NTT DATA Business Solutions

Qualtrics Experience Management

Embrace the opportunities provided to you by successfully measuring and analyzing customer experiences.

Measure the success of your customer experience initiatives. Collect data based on some of the most widely used data metrics and analyse your research at scale to uncover trends in both quantitative and qualitative data by leveraging the capabilities of the intuitive Qualtrics Experience Management platform. Integrate all elements of the Qualtrics platform within your system landscape and fully benefit from the insights provided to you via data metrics such as:

· Customer Effort Score (CES) measures how difficult or easy it is for your customers to complete an action (e.g. applying for an insurance policy online).

· Net Promoter Score (NPS): Customers are asked usually on a scale of 1-10, how likely they are to recommend the product/company to a friend.

· Customer Satisfaction Score (CSAT): measures how satisfied customers are with specific aspects of a product or service.

· Time to Resolution (TTR) is the average length of time it takes to resolve a service issue.

More Insights

Deliver World-Class Personalized Experiences to Customers with SAP Customer Data Cloud and Qualtrics

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Solution Design and Requirements Analysis

You need a new solution to support your business, but you do not know how to define or document your vision for the future and requirements.

Application Fit Analysis

You are not sure if a specific SAP Customer Experience solution is the right solution for your company.

SAP Implementation Services

You know that you are interested in a specific product within the SAP Customer Experience Suite, but do not know where to begin or how to succeed with an implementation.

Additional Services

You are already running a SAP Customer Experience solution, but feel that there is even more value to be unlocked.

Our CX Team

At NTT DATA Business Solutions, we are a team of passionate and experienced CX consultants. Though our primary focus is on the SAP Customer Experience suite, we are first and foremost CX consultants who believe that customers should be at the centre of any business. We advocate for building customer-centred business processes with the customer journey in mind in order to maximize the value for the customers while reducing inefficiencies for the businesses. Implementing a CX application is a great start towards meeting or even exceeding customer expectations, but this should not be a standalone initiative to place the customer at the centre of your business.

If you are curious about our services, what we have to offer and why us, please check out Your Situation – Our Services.