HR departments have evolved over time, but the term “Human Resources” implies a now outdated viewpoint: namely that employees are a resource. The move to the expression “Human Capital Management” (HCM) reflects a more data-driven approach, but that term doesn’t quite capture industry best practices when it comes to leveraging your employees’ performance.
Today, the world’s most successful companies no longer consider their employees as resources or capital but rather as important stakeholders who are worth to be invested in: This notion marks the shift to Human Experience Management (HXM).
But HXM stands for more than just a simple name change: it’s about measuring and adapting a business based on how employees feel. Studies show that most managers think they are doing a good job in terms of people management, but only few employees feel the same way. Efficient HXM can only be achieved by committing to programs that support employee engagement, for instance, by making use of proper performance management, learning platforms, and employee development.
