Provide Digital Services Beyond Connectivity
Drive success through omnichannel engagement, streamlined plant operations, profit-driven supply chains and enabling new sales models.
NTT DATA Business Solutions
Deliver Compelling Services Through Customer Experiences
With modernization developing throughout the world, telco providers are expected to provide reliable connectivity for smarter cities. By 2025, telco operators are expected to complete their transformation in becoming digital service providers from two dimensions: by putting customers at the center of everything they do to defend current market share and profit margin and by providing digital services beyond connectivity through an ecosystem approach to achieve incremental growth.
Operational Excellence
Telcos are transforming from product centric to customer-experience centric. This vision is achieved by streamlining and automating all operations toward delivering the best personalized customer experience across all channels. They will close the gaps between insights and actions by listening and adapting to the customer point of view while operating on a single intelligent experience platform that can anticipate and deliver on the needs and desires of customers.
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