NTT DATA Business Solutions
NTT DATA Business Solutions | December 5, 2023 | 4 min

SAP SuccessFactors Implementation Best Practices

Implementing SAP SuccessFactors, a leading HR management system, is a strategic initiative that can revolutionize your organization’s HR processes and drive employee engagement, a critical aspect in Malaysia’s competitive business landscape. To ensure a successful implementation that caters to the specific needs of your organization in Malaysia, it is essential to follow best practices that have been proven effective in previous implementations. In this article, we will explore the key best practices to consider when implementing SAP SuccessFactors within the context of Malaysia. Additionally, we will discuss the benefits of partnering with NTT DATA Business Solutions, a trusted SAP partner with a deep understanding of the Malaysian market, to guide you through the implementation process and maximize the value of your investment.


  • Define Clear Objectives and Scope:

Establish Clear Goals: Clearly define the objectives you want to achieve with the SAP SuccessFactors implementation. Identify specific areas of HR transformation, such as talent management, learning and development, or performance management, and align them with your organization’s strategic objectives.

Scope Management: Define the scope of the implementation project to ensure a focused and manageable effort. Prioritize critical processes and functionalities and consider a phased approach if necessary.

  •  Engage Stakeholders and Form a Dedicated Project Team:

Gain Stakeholder Buy-In: Engage key stakeholders, including HR leaders, executives, and employees, early in the implementation process. Communicate the benefits of SAP SuccessFactors and involve stakeholders in decision-making to foster ownership and support.

Build a Skilled Project Team: Assemble a dedicated project team comprising HR professionals, IT experts, and representatives from different departments. Ensure the team possesses the necessary skills, expertise, and understanding of the organization’s HR processes.

  •  Thoroughly Plan and Prepare:

Conduct a Comprehensive Needs Analysis: Assess your organization’s current HR processes and identify areas that require improvement or automation. Gather requirements from stakeholders and align them with SAP SuccessFactors’ capabilities.

Data Readiness: Ensure data accuracy and cleanliness before migrating it to SAP SuccessFactors. Define data migration strategies and establish data governance practices to maintain data integrity.

  • Configure and Customize for Optimal Fit:

Leverage Standard Functionality: Leverage the out-of-the-box features and functionality of SAP SuccessFactors before considering customization. Align your HR processes with the standard workflows and functionalities to minimize complexity and reduce implementation time.

Customization with Care: If customization is necessary, carefully evaluate the impact and potential risks. Engage NTT DATA Business Solutions to guide you through the customization process and ensure alignment with best practices.

  •  Thorough Testing and Validation:

Test Scenario Development: Create comprehensive test scenarios that cover various HR processes and functionalities. Include end-users in testing to ensure a user-centric approach and validate system performance.

User Acceptance Testing: Involve end-users in user acceptance testing (UAT) to verify the system’s functionality and usability. Address any identified issues promptly and communicate changes effectively.

  •  Training and Change Management:

Develop a Training Plan: Design a comprehensive training plan to empower users with the knowledge and skills required to utilize SAP SuccessFactors effectively. Provide training sessions tailored to different user roles and incorporate continuous learning opportunities.

Change Management and Communication: Implement change management strategies to ensure user adoption and overcome resistance to change. Regularly communicate the benefits of SAP SuccessFactors, address concerns, and celebrate successes.

  • Post-Implementation Support and Continuous Improvement:

Ongoing Support: Establish post-implementation support mechanisms to address user queries and provide timely assistance. Leverage NTT DATA Business Solutions’ support services to ensure smooth operations and maximize system utilization.

Continuous Improvement: Regularly review and optimize HR processes with

SAP SuccessFactors’ analytics and reporting capabilities. Leverage NTT DATA Business Solutions’ expertise to identify opportunities for further enhancement and stay updated with new features and functionalities.


SAP SuccessFactors implementation is a transformative journey that requires careful planning, strategic execution, and ongoing refinement, all tailored to the unique demands of the Malaysian business environment. By adhering to these best practices customized for Malaysia, organizations can maximize the benefits of SuccessFactors, streamline HR processes that align with local practices, and elevate the overall employee experience, a crucial factor in Malaysia’s talent-driven market. Whether you’re venturing into your first implementation or seeking to enhance an existing one, these guidelines are your roadmap to success within the Malaysian context.

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