The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical field service.


Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, repairs in the workshop, and on-site maintenance require effective service management across multiple service channels. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand. So how do you deliver service on demand?

NTT DATA Business Solutions supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined workflow from accepting return requests to processing them. With SAP Service Cloud your dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile service app.

All of this is part of an entire suite of solutions called SAP C/4HANA that lets you create a customer experience fit for the digital age.

From service notifications to operation planning and expense claims, NTT DATA Business Solutions experts and SAP C/4HANA solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail of SAP C/4HANA. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With NTT DATA Business Solutions as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile service app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

SAP Service Cloud: Survey Your Customers to Know How to Best Serve Them

How Can SAP C/4HANA Solutions Improve Your Service?

Find In-Depth Information on SAP Service Cloud in Our Buyer’s Guide
Find In-Depth Information on SAP Service Cloud in Our Buyer’s Guide

If you want to learn more about SAP C/4HANA solutions and how they can benefit your company, download the our buyer’s guide.

Download now

Increase Accuracy, Efficiency, and Personalization in Customer Service

How SAP C/4HANA Helps You Improve Your Customer Service Management
How SAP C/4HANA Helps You Improve Your Customer Service Management

Learn how SAP Service Cloud, automation, and self-service options can boost customer satisfaction – in this NTT DATA Business Solutions solution brief.

Download Now

Learn What Our Customers Say about Customer Service

How Cloud ERP Helps You Become an Intelligent Enterprise

Jan Ammann | Mar 28, 2019

The Rise of Cloud Solutions for Manufacturing

Jan Ammann | Mar 14, 2019

Smart Manufacturing: Are You Facing These ERP Challenges?

Jan Ammann | Feb 28, 2019

SAP and Us: Building a Digital Future for Customers Worldwide

itelligence | Feb 01, 2018

Digital Transformation
Smart Carrier – Data-Driven Logistics Networks in a Connected World

Dries Guth | Sep 07, 2017

SAP Trends Any Executive Should be Aware of

| Jul 07, 2017

How the Internet of Things Creates New Partnerships and Competitive Advantage

itelligence | Dec 12, 2016

Speak to Us Today

Have you got questions about customer service? Would you like more detailed advice from our experts or to book one of our customer service workshops? Simply contact us and we will be glad to help you.

Contact Us
Contact Us

Have questions? Please contact us.