Create an Engaging Customer Experience in Real-Time with SAP C/4HANA

Engage your customers intelligently and deliver a frictionless buying experience powered by SAP C/4HANA solutions


To Compete in the Digital Age, You Need the Right Customer Experience Software

For your organisation to remain competitive in today’s digital age it is vital that you meet ever increasing customer and consumer demands and expectations by aligning your selling process to the buying journey. By offering the highest levels of customer experience possible, customers are more likely to remain loyal to your company and brand. Don’t be held back by outdated systems that can’t support new business models and processes. What’s needed is intelligent customer engagement software : the SAP C/4HANA suite.

Transform your business with a full suite of digital solutions powered by the SAP Customer Experience suite - SAP C/4HANA.

Today’s world of the digitally connected, empowered and in-control customer presents a huge opportunity. Whether high street consumers or business buyers, innovative SAP Customer Experience software (SAP C/4HANA) can play a major role in engaging your customers and building long term relationships.

SAP C/4HANA supports transformation and delivers modern, intelligent capabilities that will deliver instant value and grow with your business.  Digital transformation is a must for companies to survive and grow, as customers demand to engage with your business on their terms. An end-to-end platform that drives an innovative, customer-centric approach makes sure your company is always in the right place at the right time. NTT DATA Business Solutions can help transform your business with a full suite of digital solutions powered by SAP C/4HANA. With the SAP C/4HANA suite, your business can develop a greater understanding of your customers, enabling you to engage with them intelligently to deliver a richer buying experience tailored to them.

Enhance Your Customer Engagement Strategy with SAP C/4HANA Cloud Based CRM

SAP Sales Cloud

With SAP Sales cloud you can empower your sales team to work smarter. SAP Sales Cloud enables you to have a single view of your customers, providing the data and insight to engage them anywhere. Move your sales team from sales force automation to sales enablement so you can sell effectively to the right people, anywhere, at the right time.

SAP Marketing Cloud

SAP Marketing Cloud helps you to better understand your customers so you can respond to their behaviour in real-time to deliver what they want, when they want it. Regardless of how and when they choose to interact, you’ll have the ability to deliver highly personalised experiences.

SAP Commerce Cloud

SAP Commerce Cloud provides the framework to enable your customers to find and, more importantly, transact the way they want to engage. Give your customers a consistent and meaningful experience across every channel — whether that’s a desktop, mobile device or whatever technology comes next.

SAP Service Cloud

SAP Service Cloud helps you to keep your customers coming back through customer service that drives true engagement. Transition your mind-set that services is only a post-sales activity and deliver an omni-channel experience for your customers across any device.

Partnering with NTT DATA Business Solutions to Improve Customer Engagement

NTT DATA Business Solutions possess the extensive industry knowledge and solution expertise needed to help businesses deliver on the opportunities of digital transformation and the future of customer engagement and experience. With global reach and a local touch, our SAP Customer Engagement practice designs, delivers and integrates SAP C/4HANA solutions to provide better customer experiences. Our unique positioning as a leading SAP Applications and SAP Analytics partner enables NTT DATA Business Solutions to transform businesses with contextual and relevant 1-2-1 experiences combined with data driven insight.

Watch How SAP C/4HANA Delivers the Best End-to-End B2B Customer Engagement

To be agile enough to respond quickly to your customers’ needs, wherever they might be – you need the right tools. This video will give you an overview of how in the B2B world the SAP C/4HANA customer experience management platform end-to-end solutions can support every department of your business.

Learn What Our Experts Say about the SAP C/4HANA Suite

Artificial Intelligence
Meet Hackstrid – Intelligent Robotic Process Automation in Action

Thomas Nørmark | Oct 06, 2020

Realizing Artificial Intelligence: Service Robot, Charming Pernille, ‘On Tour’

Thomas Nørmark | Jun 04, 2019

Digital Transformation
Realizing Artificial Intelligence: The Life of a Service Robot

Thomas Nørmark | Apr 23, 2019

Omnichannel Marketing with SAP Marketing Cloud

itelligence | Apr 02, 2019

Global Blog
Customer-Centric IT Is Key to an Unforgettable Customer Experience

Jörg Oberdieck | Mar 26, 2019

Digital Transformation
We Make Digital Real – in Our Transformation Lab

Charlotte Lindegaard Petersen | Mar 19, 2019

Global Blog
Tempted to Buy, Motivated to Stay – with Automated Customer Service

Jörg Oberdieck | Mar 12, 2019

Global Blog
Customer Loyalty: Sell Emotion to Win Customer Hearts

Jörg Oberdieck | Feb 12, 2019

What Is SAP?

itelligence | Nov 29, 2018

More Useful Insights into the SAP C/4HANA suite

Industry Brief: Trade Successfully on All Channels with Omni-Channel Commerce.
Industry Brief: Trade Successfully on All Channels with Omni-Channel Commerce.

Read more about how to gain an edge with our industry brief and master the challenges of omni-channel posed in a dynamic business environment.

Download Now
Solution Brief: SAP Marketing Cloud.
Solution Brief: SAP Marketing Cloud.

Read more about creating compelling marketing campaigns, tailored to your customers.

Download Now
Solution Brief:  SAP Sales Cloud.
Solution Brief: SAP Sales Cloud.

Read about gaining better customer insight and selling more effectively.

Download Now
Solution Brief:  SAP Commerce Cloud.
Solution Brief: SAP Commerce Cloud.

Read more about captivating today's savvy buyers with a comprehensive commerce platform.

Download Now
Solution Brief:  SAP Service Cloud.
Solution Brief: SAP Service Cloud.

Read more about serving your customers with better accuracy, efficiency, and a personal touch.

Download Now

Speak to Us Today

Are you searching for answers or would like to receive more information about SAP Customer Experience and the SAP C/4HANA suite? Do you want more detailed advice from our SAP C/4HANA experts?

Just contact us – we will be glad to help you.

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