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Waoo is owned by a number of energy companies that have rolled out fiber to one fourth of all Danish households. The energy companies sell Waoo’s internet, TV and phone services to the end customers via the fiber-connections.
Waoo Uses Data Sources to Reduce Time-to-Market
Do the customers adopt new features? Do we have enough Netflix capacity? What effect does a certain service window have and when is it most appropriately scheduled? How is the quality of the delivery at the end customer?
Waoo gathers data from all of their over 100,000 tv-set-top-boxes and analyzes this data every five minutes. The analysis is used by the product managers, system architects, analysts, operational surveillants and change managers. The amount of data is processed both automatically and manually, and the QlikView architecture at Waoo contains more than half a terabyte of data.
It could have been a challenge to the project, building on the latest version of SAP BusinessObjects. At the project start-up, hardly any Danish company had tried the new version. But itelligence had solid experience and best practices in place, and it never became a problem.