Stagecoach
Streamlining Fleet Maintenance with Real-Time Insights and Smarter Operations
Industry:
Transportation and Logistics
Category:
Enterprise Asset Management, HxGN EAM
Business Needs
- 30-year-old, paper-heavy system slowing maintenance and vehicle readiness.
- Limited visibility across 18 companies and 130 depots.
- Needed a scalable, future-ready platform.
Solutions
- Implemented HxGN EAM across all sites.
- 2,500+ staff trained; workflows moved from paper to tablets.
- Partner provided on-site support and improvement guidance.
Outcomes
- Streamlined maintenance and parts management.
- Real-time visibility and data-driven decisions.
- Supports sustainability goals; staff empowered: “Everything is there once it’s on the tablet.”
Why NTT DATA Business Solutions?
Why NTT DATA Business Solutions
- Expertise: Deep knowledge of HxGN EAM and experience with similar organisations.
- Collaborative approach: Worked alongside Stagecoach teams, providing hands-on support.
- Value-added: Offered ideas to enhance system use and optimise processes.
- Cultural fit: Friendly, approachable, and trusted building strong long-term rapport.
HxGN EAM means possibilities with data and opportunities to drive compliance and spend reduction.
Stagecoach Accelerates into the Digital Age with HxGN EAM
Stagecoach, the UK’s largest bus operator with over 8,500 vehicles, has transformed its engineering operations with the HxGN Enterprise Asset Management (EAM) system.
After relying on a 30-year-old, paper-heavy system, Stagecoach needed a modern solution to streamline maintenance, improve visibility, and future-proof its operations. “It required a lot of paper input and caused big issues getting vehicles roadworthy and back on the road quickly,” recalled a project lead.
Over 15 months, a dedicated project team rolled out HxGN EAM across 18 operating companies, training 2,500 staff and replacing manual processes with tablet-based workflows. “Everything’s clearer, easier to find, and all there on the tablet,” said an engineer.
Stagecoach’s partner was key to success, providing hands-on support and business insight. “Their knowledge is the biggest benefit we’ve driven from that relationship. They’re helpful, friendly, and very approachable,” noted the team.
The results speak for themselves: faster maintenance, real-time access to vehicle and parts data, and enhanced operational insight. “It’s moved us from a lot of paper records to an online system and gives us much more visibility than we had previously,” said a senior manager.
From efficiency gains to supporting net zero goals, Stagecoach’s adoption of HxGN EAM is helping the company drive smarter, greener operations.