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Category: Enterprise Asset Management, HxGN EAM

Ports of Guernsey

Ports of Guernsey partnered with NTT DATA Business Solutions to implement HxGN EAM as a central platform for managing assets across its port estate. Moving from fragmented, manual processes to a single source of asset data, the organisation has established strong foundations for consistent maintenance, improved visibility, and long-term asset planning as its asset management maturity continues to grow.

small sail boats in a Port of Guernsey

Business need

  • Asset management operated at a very basic level, with no central system 
  • Maintenance regimes were siloed and independently managed across departments 
  • Limited visibility made consistent maintenance and long-term planning difficult 
  • The organisation needed to move beyond short-term thinking to support five- to ten-year asset strategies 

Solution

  • Configuration of the system to reflect current maturity while allowing future growth 
  • Creation of a single repository for asset and maintenance data across the ports 
  • Phased rollout supported by departmental training and change enablement 

Outcomes

  • Centralised, consistent approach to asset maintenance across the port estate 
  • Improved visibility to support more informed decision-making 
  • Stronger foundations for long-term asset planning and investment 
  • A futureproof solution that can evolve as asset management maturity increases 

Why NTT DATA Business Solutions?

  • Deep understanding of Ports of Guernsey’s starting point and asset management maturity 
  • A flexible, pragmatic approach suited to an organisation entering new territory 
  • Clear guidance through system configuration, training and early adoption 
  • A partnership mindset focused on long-term success, not just implementation 

It was important to us that we found a partner that could work with us and provide flexibility, because there’s some unknown territory for us. Their guidance and understanding has been invaluable.

John Waterman Ports Asset Manager, Ports of Guernsey 

Moving from reactive maintenance to long-term planning and strategic asset management

Ports of Guernsey is on a journey to mature its asset management capability. Starting from a largely manual and fragmented approach, the organisation recognised the need for a single system to bring consistency, visibility and long-term thinking to the management of its critical port assets. 

After a competitive selection process, HxGN EAM was chosen as the platform to support this transformation, with NTT DATA Business Solutions selected as implementation partner. Together, they are delivering a solution that balances structure with flexibility, enabling Ports of Guernsey to improve day-to-day maintenance while planning confidently for the next five to ten years.