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DuPont is a company with +60,000 employees globally and a varied product portfolio.
For most of the project participants, the goal was to enhance their knowledge on BPC software, so as to better be able to meet the challenges faced in the new DuPont IT organization, as well as to support increasingly complex business and systems design decisions.
A small part of the team had a different agenda, as they needed to dig a lot deeper into the new software, since it stood to become a crucial part of their new work life. These latter mentioned team members participated in overall design and training as well as hands-on sessions, and one specific team member was entitled ’Trial Supervisor’ and participated at all events.
The retail giant expects further growth within e-commerce in the future, as more online search- and buying options find their way into the shops via smartphones and tablets. That is why it was widely agreed that the employees in the call centre needed the very best interface to the SAP…