NTT DATA Business Solutions
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The leading IT Operations Management (ITOM) Specialists on the ServiceNow Platform

Whatever type of business you have, our ITOM solutions and global support allow you to grow your business, keeping it resilient and flexible in the face of continued global change.

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ITOM

How Does your Organization Respond to a Major P1?

Is it a frantic attempt by Service Desk and Operations staff to log and escalate incidents and trawl through hundreds of out-of-date knowledge articles or network diagrams with little or no resolve? All the while your customers are receiving a degraded service and Senior Managers are at their wits end fighting fires?

We can turn the above scenario into an organized and stress-free situation; with our ITOM solution you can identify and locate an issue with one click of a mouse button.

70%
Outage Reduction on Critical Platforms
50%
Reduction in Mean Time to Resolution
9,200
Hours Saved Per Month

Discovery

Get a full end-to-end view of your IT environment; how things talk to each other, what they are, how they are used as well as keep your CMDB up to date in near real-time.

Service Mapping

Add deep understanding and more importantly, context to your business services by mapping them to your application offerings whilst gaining the true impact of an outage.

Event Management

Reduce thousands of events into meaningful alerts and log information-rich incidents that are assigned to the right queue first time. You could even go one better and automate the resolution.

Intelligence

Gives you the power to predict the future and identify issues before they become outages by understanding your environment, learning from past events and applying machine learning and AI.

Cloud Management

Manage all of your cloud environments from one place; from billing to usage; prevention of cloud sprawl before it happens or wrestle back control of your existing cloud broker.

Orchestration

Your rocket ship to the moon! Use the orchestration core to automate your processes (from installing software via the portal to building complex virtual environments) and empower IT to innovate.

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Solution Brief
ServiceNow seamlessly automates and optimises enterprise operations.

Imagine a platform that not only revolutionizes the way work is done but transforms it into a seamless flow of digital operations. ServiceNow is that platform—a comprehensive cloud solution that propels businesses into the future by simplifying the complex.

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