Is it a frantic attempt by Service Desk and Operations staff to log and escalate incidents and trawl through hundreds of out-of-date knowledge articles or network diagrams with little or no resolve? All the while your customers are receiving a degraded service and Senior Managers are at their wits end fighting fires?
We can turn the above scenario into an organized and stress-free situation; with our ITOM solution you can identify and locate an issue with one click of a mouse button.