NTT DATA Business Solutions
SAP Managed Services Definition
In conversations with IT Directors/CIOs a discussion typically takes us to the simple question…”What is included in SAP Managed Services?” Here is a simple representation of what you should expect to review as part of a SAP Managed Services discussion.
SAP Application Management Services (AMS)
- Application Support and Testing
- Break/Fix – It was working yesterday, but now it isn’t
- Application Optimization and Enhancements
- Advisory Services
- Center of Excellence (COE) Assessment and Evaluation
- Strategic Road-mapping
- Functional Module Assessment
- Application Transition and Stabilization
- Knowledge Transition
- Stabilization Assessment
- Stabilization criteria and best practices
SAP Hosting (it.Cloud)
- SAP Remote Administration
- SAP BASIS (supporting everything in the SAP Product Availability Matrix (PAM))
- Database Administration (in a SAP Environment)
- Install/Upgrade/Enhancement Pack Services
- ITIL Processes for Incident, Problem and Change Management
- Full Managed Hosting (All Services under SAP Remote Administration plus)
- Capacity when you need it
- Operating System Administration
- Infrastructure Administration (including back-ups, SAN admin, data center network/controls)
- Data Center with full redundancy (Tier-IV data center, servers, SAN, power, back-up power, cooling, component availability, disaster recovery options, etc.)
Service Delivery Management
- Coordination of Services
- Service Level Reporting
- Single Source Management
- Value Add Services
- Thought Leadership
SAP Maintenance
- SAP software maintenance support as a SAP Value Added Reseller (VAR).
- Software updates such as new software releases, support and enhancement packages
- SAP Early Watch Alerts to identify risks before they cause a serious issue
- SAP Service Marketplace, a knowledge base for customers
- Investigation of software related issues and recommendations
These are the four distinct areas that make up SAP Managed Services. NTT DATA Business Solutions offers a comprehensive Managed Services portfolio giving the customer the ability to leverage a single relationship and enjoy the benefits of a single service provider.
Let us help you drive value into your organization by partnering with NTT DATA Business Solutions Managed Services.