SAP CX

Run your SAP CX Suite Cost-Effectively with Proactive AMS

(2 minute read)

Lots of businesses are integrating their customer-facing processes with SAP CX solutions to ensure they can deliver a consistent customer experience across all channels. However, the IT team may lack the necessary expertise or capacity to keep those solutions updated and running smoothly.

Proactive application management services (AMS) from an experienced provider can make all the difference. AMS helps to ensure your SAP CX solutions run cost-effectively, drive continuous innovation, test and deploy the latest SAP innovations quickly, and improve application security to minimize risks.

Release Management and Advisory Services

The SAP CX suite of applications offers a rich variety of tools to help your business attract and retain customers while growing revenue, so it’s important to keep them updated and running smoothly. But when you consider the breadth of the CX suite, hiring the necessary expertise in-house to manage those applications internally can be challenging.

Working with an experienced AMS provider provides a more cost-effective way to keep your CX solutions updated and running smoothly. The right partner can provide traditional application management services such as incident handling, application administration, user administration and role-based permission management. It can also provide support for the all-important release management, testing and advisory services that are so crucial in a cloud environment.

Business Process Monitoring for SAP Commerce

Another area where an experienced partner can add value is providing business process monitoring for your e-commerce solution. NTT DATA Business Solutions offers a proactive application that will signal key operational problems from the e-commerce solution in real time, creating an alert and sending it to the responsible contacts by message, email or SMS. Our business process monitoring solution allows you to:

  • Monitor transactions in real time
  • Get updates automatically
  • Create rules and alerts
  • Take advantage of an intuitive and responsive interface
  • Get 24×7 support, 365 days a year, on all communication channels

SAP CX business process monitoring

As you can see, there are several reasons to consider working with a CX AMS provider to support your SAP Customer Experience solutions. Our proactive AMS for CX provides traditional application management services as well as support for the all-important release management, testing and advisory services that are so crucial in a cloud environment.

To learn more, download our solution brief.

Download the solution brief

Andy Biswas
Andy Biswas
Vice President - Managed Services Solutions and Innovations

In his current role at NTT DATA Business Solutions North America, Andy Biswas collaborates with clients, partners and internal COEs across the globe to develop GTM solutions that accelerate the digital journeys of our clients. Prior to NTT DATA Business Solutions, Andy has spent over 20 years in the industry working with various Fortune 500 clients in his roles at PricewaterhouseCoopers, Infosys, Tata & Savvis Communications (now Lumen Technologies) in both applications as well as cloud & infrastructure domains.

Contact Us
Contact Us

Have questions? Please contact us.