Drive Customer Engagement
Upgrade your sales and marketing processes for the digital, customer-driven era.
Customer Engagement: Bring Marketing and Sales Closer Together
In the digital age, customer engagement has taken on a new importance. Close collaboration between sales and marketing is crucial; professionals from both teams should support each other even as they accompany the customer throughout his or her journey. Marketers and salespeople must be able to communicate with interested parties via any channel, providing a consistent, tailored service. They also have to be equipped to answer queries, dispel doubts, and explain why their offering is the perfect fit. When it comes to facing the challenges of modern-day sales, clever tools for marketing automation and analysis as well as campaign management can prove invaluable.
Excellent sales experiences motivate 81% of clients to buy from a vendor again.
NTT DATA Business Solutions: Experts in Sales and Marketing Solutions
Benefit from our vast experience in tried-and-true CRM projects as well as future-oriented SAP Customer Experience transformation projects. With over 100 implementations across a range of organizations and industries, and over 300 consultants for SAP Customer Experience, we help our customers around the globe achieve sustained business growth with SAP Marketing Cloud and SAP Sales Cloud.
And due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our experts are present in 25 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.
Guide to Selling in the Digital Era
Your marketing, sales and customer service teams are at the front line, dealing with customers every day. To ensure your business stands out from the pack, they need the ability to deliver a relevant customer experience every step of the way in your customers’ journey.
Our Awards
- SAP Hybris EMEA Service Delivery Partner of the Year 2018
- SAP Hybris MEE Regional Partner of the Year 2018 (Finalist)
- Winner of SAP Hybris 2017 Partner of the Year Award
- Winner of SAP EMEA Award for Partner Excellence 2017 for Customer Engagement
- Holder of SAP Hybris Gold Partner status
- SAP Hybris Global General Business Partner of the Year 2016 and Finalist 2018
Customer Experience with SAP Sales Cloud
Customer Experience with SAP Marketing Cloud
BEHRINGER GmbH
With the help of the structured customer data from SAP Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.
Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH
How Our Customers Benefit from Us
KWS SAAT SE, Einbeck, Germany
KWS SAAT, one of the world's leading seed producers, has been cultivating agricultural crops for the temperate climate zone for more than 160 years. With high-quality seeds for maize, sugar beets, grains, oilseed rape, sunflowers, soybeans, and catch crops, KWS meets all customer requirements.
Eliminate data silos and fragmented customer information in different systems such as ERP, CRM, and social media.
Effective Sales and Marketing Processes Call for Effective Tools
More Useful Insights into Sales and Marketing
Solution Brief
How to Sell More Effectively with SAP Sales Cloud
Find out how you can keep ahead in every step of the buying journey and align your sales processes with customer needs.
Solution Brief
How to Engage the Empowered Customer with SAP Marketing Cloud
With SAP Marketing Cloud you can identify individual customer needs and automatically create and deliver personalized campaigns.
How Can SAP Customer Experience Improve Your Sales and Marketing?
Learn What Our Experts Say about Sales and Marketing
Customer Experience
3 Lessons on Survival and Success During Uncertain Times: Why You Need a Commerce Cloud Solution
Bob Meyer | Jan 04, 2021
Customer Experience
The Top 5 Budget Initiatives for 2021
NTT DATA Business Solutions | Dec 16, 2020
Customer Experience
SAP Service Cloud New Features – Fast and Reliable Across Channels
Goutham Telukuntla | Dec 14, 2020
Customer Experience
Key Improvements Needed in Field Service Management
Satyavrat Rastogi | Nov 10, 2020
Customer Experience
Why You Should Focus on e-business, Not Just e-commerce
Steve Niesman | Oct 30, 2020
Customer Experience
SAP Sales Cloud New Features – Smarter and Faster
Satyavrat Rastogi | Oct 21, 2020
Customer Experience
The Generational Impact on Customer Experience
NTT DATA Business Solutions | Sep 23, 2020
Customer Experience
Positive and Negative Effects of Amazon on Customer Experience
NTT DATA Business Solutions | Aug 17, 2020
Boost Your Sales and Marketing Activities with Our AddOns
Smart SAP AddOns for Your Sales and Marketing
Maximize the efficiency of your SAP systems with our AddOns. Find the right solution for you.
SAP Solutions for Sales and Marketing
Speak to Us Today
Are you searching for answers or would like to receive more information on Sales and Marketing? Do you want more detailed advice from our experts?
Just contact us – we will be glad to help you.