Drive Customer Engagement

Upgrade your sales and marketing processes for the digital, customer-driven era.

Customer Engagement: Bring Marketing and Sales Closer Together

In the digital age, customer engagement has taken on a new importance. Close collaboration between sales and marketing is crucial; professionals from both teams should support each other even as they accompany the customer throughout his or her journey. Marketers and salespeople must be able to communicate with interested parties via any channel, providing a consistent, tailored service. They also have to be equipped to answer queries, dispel doubts, and explain why their offering is the perfect fit. When it comes to facing the challenges of modern-day sales, clever tools for marketing automation and analysis as well as campaign management can prove invaluable.

Excellent sales experiences motivate 81% of clients to buy from a vendor again.

NTT DATA Business Solutions: Experts in Sales and Marketing Solutions

Benefit from our vast experience in tried-and-true CRM projects as well as future-oriented SAP Customer Experience transformation projects. With over 100 implementations across a range of organizations and industries, and over 300 consultants for SAP Customer Experience, we help our customers around the globe achieve sustained business growth with SAP Marketing Cloud and SAP Sales Cloud.

And due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our experts are present in 25 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.

Guide to Selling in the Digital Era

Your marketing, sales and customer service teams are at the front line, dealing with customers every day. To ensure your business stands out from the pack, they need the ability to deliver a relevant customer experience every step of the way in your customers’ journey.
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Our Awards

  • SAP Hybris EMEA Service Delivery Partner of the Year 2018
  • SAP Hybris MEE Regional Partner of the Year 2018 (Finalist)
  • Winner of SAP Hybris 2017 Partner of the Year Award
  • Winner of SAP EMEA Award for Partner Excellence 2017 for Customer Engagement
  • Holder of SAP Hybris Gold Partner status
  • SAP Hybris Global General Business Partner of the Year 2016 and Finalist 2018

Are You Facing Business Challenges in Sales and Marketing?

Create awareness, generate leads and make the most of opportunities

Engage with customers on all channels and allow them to make purchases anywhere, at any time.
Leverage 360° customer insights

Use detailed information on customer behavior to provide a unique sales experience, boosting the chances of a sale and encouraging customer loyalty.
Boost sales effectiveness

Identify the most profitable leads, and ensure salespeople have the information they need at hand to make convincing sales pitches.
Gain insight into your market using real-time analytics

Access live, reliable data on customer behavior and preferences – whether you are in the office or on the move.
Develop and execute multi-channel campaigns

Create campaigns to reach potential customers across all channels with personalized content to improve success rate.
Simplify marketing automation

Save time, money, and effort by automating a range of processes – from creating marketing campaigns to managing leads.

Discover the Entire SAP Customer Experience Portfolio

Connect every customer-focused line of business end-to-end

Find out how to boost your other customer-facing lines of business with the SAP Customer Experience portfolio and put your customer at the center of your actions.
Customer Experience Trends

Understanding customer expectations and ensuring a positive experience is key to achieving customer loyalty in the modern business landscape.

Customer Experience with SAP Sales Cloud

Customer Experience with SAP Marketing Cloud

BEHRINGER GmbH

With the help of the structured customer data from SAP Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.

Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH

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How Our Customers Benefit from Us

KLAFS

With the integration of SAP Cloud Platform and the cloud-based application, SAP Sales Cloud, at KLAFS customer relationships are strengthened, sales opportunities are identified at an early stage and revenue is increased on a lasting basis.

Smyths Toys

NTT DATA Business Solutions’ strategy for the rollout of new SAP Commerce Cloud websites across Smyth’s central European region ensured rapid completion and cost efficiency, with minimal interruption to services.

Synthomer

With the introduction of SAP Sales Cloud and SAP Cloud Platform Integration, Synthomer's sales people now have an ideal tool for day-to-day business, as customer data is available online and offline.

Camina & Schmid Feuerdesign und Technik GmbH & Co. KG

Camina & Schmid produces heating and chimney inserts for wood stoves and fireplaces. As a market leader in their industry they have specialized in innovative and quality products with the "Made in Germany" label.

Koleksiyon

Koleksiyon, being one of Turkey’s most deep rooted furniture manufacturers established in 1972, continues its development today with stores in Istanbul, Ankara, Izmir, Antalya, Adana, Bodrum and Gaziantep in Turkey, with offices in EU countries, the Middle East and the USA.

MOPAŞ

MOPAŞ will catch the high speed of e-commerce in the world with digital transformation!

KWS SAAT SE, Einbeck, Germany

KWS SAAT, one of the world's leading seed producers, has been cultivating agricultural crops for the temperate climate zone for more than 160 years. With high-quality seeds for maize, sugar beets, grains, oilseed rape, sunflowers, soybeans, and catch crops, KWS meets all customer requirements.

FOSS, Hillerød, Denmark

Foss has just completed the global CRM roll-out project of introducing SAP to all sales staff and technicians. SAP is now available on 600 employees’ telephones and tablets. Great potential for efficiency.

Sluyter Logistics B.V., Rotterdam, Netherlands

Sluyter Logistics, a Dutch full-service provider with 275 employees working across nine locations, offers tailored, cost-efficient solutions for any logistical issue.

Aspen Oss B.V., Oss, Netherlands

Based in the Netherlands, Aspen Oss B.V. provides the world with vital pharmaceutical products, such as steroid hormones, Heparin Sodium, peptid and alkaloid products.

Eliminate data silos and fragmented customer information in different systems such as ERP, CRM, and social media.

Effective Sales and Marketing Processes Call for Effective Tools

Contact Profile Overview

Contact Profile Overview
Marketing Calendar

Marketing Calendar

More Useful Insights into Sales and Marketing

Solution Brief
How to Sell More Effectively with SAP Sales Cloud

Find out how you can keep ahead in every step of the buying journey and align your sales processes with customer needs.

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Solution Brief
How to Engage the Empowered Customer with SAP Marketing Cloud

With SAP Marketing Cloud you can identify individual customer needs and automatically create and deliver personalized campaigns.

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How to Turn Volatile Clients into Loyal Customers with Next-Generation SAP CRM
Solution Brief
How to Turn Volatile Clients into Loyal Customers with Next-Generation SAP CRM

Find out how you improve customer loyalty and gain strategic advantages with the SAP Cloud.

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Get to Know Our Three Offerings and Amplify Your Sales Success with Cloud for Customer
Solution Brief
Get to Know Our Three Offerings and Amplify Your Sales Success with Cloud for Customer

Get all sales methodologies in one single solution – easy to use, cost effective, and cooperative.

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How Can SAP Customer Experience Improve Your Sales and Marketing?

Expertise Brief
Find In-Depth Information on SAP Sales Cloud and SAP Marketing Cloud in Our Buyer’s Guide

If you want to learn more about SAP Customer Experience solutions and how they can benefit your company, download our buyer’s guide.

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Learn What Our Experts Say about Sales and Marketing

All articles
Customer Experience
Improve CX by Giving Customers Greater Online Access and Control

Bob Meyer | Jul 14, 2021

Customer Experience
Driving CRM Adoption for the Sales Team

Satyavrat Rastogi | Jun 24, 2021

Customer Experience
3 Lessons on Survival and Success During Uncertain Times: Why You Need a Commerce Cloud Solution

Bob Meyer | Jan 04, 2021

Customer Experience
The Top 5 Budget Initiatives for 2021

NTT DATA Business Solutions | Dec 16, 2020

Customer Experience
SAP Service Cloud New Features – Fast and Reliable Across Channels

Goutham Telukuntla | Dec 14, 2020

Customer Experience
Key Improvements Needed in Field Service Management

Satyavrat Rastogi | Nov 10, 2020

Customer Experience
Why You Should Focus on e-business, Not Just e-commerce

Steve Niesman | Oct 30, 2020

Customer Experience
SAP Sales Cloud New Features – Smarter and Faster

Satyavrat Rastogi | Oct 21, 2020

Customer Experience
The Generational Impact on Customer Experience

NTT DATA Business Solutions | Sep 23, 2020

All articles

Boost Your Sales and Marketing Activities with Our AddOns

Smart SAP AddOns for Your Sales and Marketing

Maximize the efficiency of your SAP systems with our AddOns. Find the right solution for you.

Visit our AddStore

SAP Solutions for Sales and Marketing

SAP Customer Experience Solutions

Let us help transform your business with a full line of digital solutions powered by SAP Customer Experience solutions for Sales, Commerce, Marketing, Service and Billing.

SAP Marketing Cloud

SAP Hybris Marketing Cloud allows you to develop a deeper understanding of customers and engage with them intelligently, nudging them towards purchase.

Omnichannel Commerce

NTT DATA Business Solutions assists you in defining a clear omnichannel strategy for the new era of B2C and B2B commerce with effective e-commerce solutions.

User Experience

Boost user satisfaction with intuitive UX designs for a more complete user experience. We help you to develop an effective UX strategy.

Speak to Us Today

Are you searching for answers or would like to receive more information on Sales and Marketing? Do you want more detailed advice from our experts?

Just contact us – we will be glad to help you.

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