Customer Engagement: Bring Marketing and Sales Closer Together
In the digital age, customer engagement has taken on a new importance. Close collaboration between sales and marketing is crucial; professionals from both teams should support each other even as they accompany the customer throughout his or her journey. Marketers and salespeople must be able to communicate with interested parties via any channel, providing a consistent, tailored service. They also have to be equipped to answer queries, dispel doubts, and explain why their offering is the perfect fit. When it comes to facing the challenges of modern-day sales, clever tools for marketing automation and analysis as well as campaign management can prove invaluable.
Excellent sales experiences motivate 81% of clients to buy from a vendor again.
NTT DATA Business Solutions: Experts in Sales and Marketing Solutions
Benefit from our vast experience in tried-and-true CRM projects as well as future-oriented SAP Customer Experience transformation projects. With over 100 implementations across a range of organizations and industries, and over 300 consultants for SAP Customer Experience, we help our customers around the globe achieve sustained business growth with SAP Marketing Cloud and SAP Sales Cloud.
And due to our close relationship with SAP, we are involved in the development of new solutions from the outset. Moreover, our experts are present in 25 countries, meaning that you can rely on our expertise and round-the-clock support wherever you are.
Guide to Selling in the Digital Era
Your marketing, sales and customer service teams are at the front line, dealing with customers every day. To ensure your business stands out from the pack, they need the ability to deliver a relevant customer experience every step of the way in your customers’ journey.
With the help of the structured customer data from SAP Cloud for Customer and SAP ERP, we can keep an eye on all customer activities. We can also guarantee holistic supervision of the highly complex projects worldwide due to the mobile solution. Thanks to competent consultancy and professional project methodology, we launched the system with no difficulty.
Christoph Brauß, Head of SAP Business Processes, BEHRINGER GmbH
With the integration of SAP Cloud Platform and the cloud-based application, SAP Sales Cloud, at KLAFS customer relationships are strengthened, sales opportunities are identified at an early stage and revenue is increased on a lasting basis.
Smyths Toys
itelligence’s strategy for the rollout of new SAP Commerce Cloud websites across Smyth’s central European region ensured rapid completion and cost efficiency, with minimal interruption to services.
Synthomer
With the introduction of SAP Sales Cloud and SAP Cloud Platform Integration, Synthomer's sales people now have an ideal tool for day-to-day business, as customer data is available online and offline.
Camina & Schmid Feuerdesign und Technik GmbH & Co. KG
Camina & Schmid produces heating and chimney inserts for wood stoves and fireplaces. As a market leader in their industry they have specialized in innovative and quality products with the "Made in Germany" label.
Koleksiyon
Koleksiyon, being one of Turkey’s most deep rooted furniture manufacturers established in 1972, continues its development today with stores in Istanbul, Ankara, Izmir, Antalya, Adana, Bodrum and Gaziantep in Turkey, with offices in EU countries, the Middle East and the USA.
MOPAŞ
MOPAŞ will catch the high speed of e-commerce in the world with digital transformation!
KWS SAAT SE, Einbeck, Germany
KWS SAAT, one of the world's leading seed producers, has been cultivating agricultural crops for the temperate climate zone for more than 160 years. With high-quality seeds for maize, sugar beets, grains, oilseed rape, sunflowers, soybeans, and catch crops, KWS meets all customer requirements.
FOSS, Hillerød, Denmark
Foss has just completed the global CRM roll-out project of introducing SAP to all sales staff and technicians. SAP is now available on 600 employees’ telephones and tablets. Great potential for efficiency.
Sluyter Logistics B.V., Rotterdam, Netherlands
Sluyter Logistics, a Dutch full-service provider with 275 employees working across nine locations, offers tailored, cost-efficient solutions for any logistical issue.
Aspen Oss B.V., Oss, Netherlands
Based in the Netherlands, Aspen Oss B.V. provides the world with vital pharmaceutical products, such as steroid hormones, Heparin Sodium, peptid and alkaloid products.
Eliminate data silos and fragmented customer information in different systems such as ERP, CRM, and social media.
Effective Sales and Marketing Processes Call for Effective Tools
Let us help transform your business with a full line of digital solutions powered by SAP Customer Experience solutions for Sales, Commerce, Marketing, Service and Billing.
SAP Marketing Cloud
SAP Hybris Marketing Cloud allows you to develop a deeper understanding of customers and engage with them intelligently, nudging them towards purchase.
Omnichannel Commerce
NTT DATA Business Solutions assists you in defining a clear omnichannel strategy for the new era of B2C and B2B commerce with effective e-commerce solutions.
User Experience
Boost user satisfaction with intuitive UX designs for a more complete user experience. We help you to develop an effective UX strategy.
Speak to Us Today
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Just contact us – we will be glad to help you.
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