The Path to Successful Customer Service

Field service management: how to seamlessly integrate resource planning and technical service

Optimize Scheduling to Improve Service Quality

Product returns, complaint processing, repairs in the workshop, and on-site maintenance require effective service management across multiple service channels. This not only encourages customer satisfaction, but also ensures a lucrative increase in revenue. But it is impossible to leverage this potential if your internal service team continues to work with spreadsheets or your field service technicians have to record information by hand. So how do you deliver service on demand?

NTT DATA Business Solutions supports you in seamlessly connecting every customer service process. This creates a smooth, streamlined workflow from accepting return requests to processing them. With SAP Service Cloud your dispatchers gain complete transparency over all technicians and orders, while the field service team is able to enter data simply and quickly via a mobile service app.

All of this is part of an entire suite of solutions called SAP Customer Experience that lets you create a customer experience fit for the digital age.

And with tools from Coresystems, your dispatchers can even plan your technicians in real time.

From service notifications to operation planning and expense claims, our experts and SAP Customer Experience solutions cover all of your needs.

Customer Service: How We Can Support You

As a close, longstanding SAP partner, we play an active part in the development of SAP solutions and are familiar with every detail of SAP Customer Experience. We are not just experts in standards, but also drive innovations such as predictive maintenance. But what does this mean for you?

With NTT DATA Business Solutions as your partner, you can be sure that your field service processes and internal services are one hundred percent integrated into your SAP systems – and that you can fully leverage the opportunities of the digital age.

Boost Your Customer Service Activities with Our AddOns

Smart SAP AddOns for Your Customer Service

Maximize the efficiency of your SAP systems with our AddOns. Find the right solution for you.

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Are You Familiar with these Service Challenges?

Assign technicians efficiently and optimize route planning

Coordinate the expertise of your technicians with timetables and your customers’ requirements.

Collect and view service information on site

Technicians can immediately enter all job-relevant data via a mobile service app.

Process service notifications more quickly

Relevant data is available to internal service teams and technicians.

Implement predictive maintenance

Support your customers before any damage occurs.

Identify and eliminate bottlenecks

Uncover weak points in your service process and analyze how you can increase productivity.

SAP Service Cloud: Survey Your Customers to Know How to Best Serve Them

How Can SAP Customer Experience Solutions Improve Your Service?

Expertise Brief
Find In-Depth Information on SAP Service Cloud in Our Buyer’s Guide

If you want to learn more about SAP Customer Experience solutions and how they can benefit your company, download our buyer’s guide.

Download now

How Our Customers Benefit from Us

Missguided

it.mx Customer Portal, an NTT DATA Business Solutions complementary SAP solution, was implemented to enhance the B2B customer experience in the fast-paced world of women fashion.

KLAFS

With the integration of SAP Cloud Platform and the cloud-based application, SAP Sales Cloud, at KLAFS customer relationships are strengthened, sales opportunities are identified at an early stage and revenue is increased on a lasting basis.

Styria Media Group

To achieve efficient processing of incoming payments as well, an interface was set up between the SAP system and the payment providers, enabling seamless payment assignment to the sales order.

Increase Accuracy, Efficiency, and Personalization in Customer Service

Solution Brief
How SAP Service Cloud Helps You Improve Your Customer Service Management

Learn how SAP Service Cloud, automation, and self-service options can boost customer satisfaction – in this solution brief.

Download now

Learn What Our Experts Say about Customer Service

Customer Experience
Driving CRM Adoption for the Sales Team

Satyavrat Rastogi | Jun 24, 2021

Customer Experience
An Interview with SAP: Transforming SAP Solutions into Value for the Chemical Industry

Brandon Evans | Jun 17, 2021

Customer Experience
3 Lessons on Survival and Success During Uncertain Times: Why You Need a Commerce Cloud Solution

Bob Meyer | Jan 04, 2021

Customer Experience
The Top 5 Budget Initiatives for 2021

NTT DATA Business Solutions | Dec 16, 2020

Customer Experience
SAP Service Cloud New Features – Fast and Reliable Across Channels

Goutham Telukuntla | Dec 14, 2020

Customer Experience
Key Improvements Needed in Field Service Management

Satyavrat Rastogi | Nov 10, 2020

Customer Experience
Why You Should Focus on e-business, Not Just e-commerce

Steve Niesman | Oct 30, 2020

Customer Experience
SAP Sales Cloud New Features – Smarter and Faster

Satyavrat Rastogi | Oct 21, 2020

Customer Experience
The Generational Impact on Customer Experience

NTT DATA Business Solutions | Sep 23, 2020

SAP Solutions for Customer Service

SAP Customer Experience Solutions

Let us help transform your business with a full line of digital solutions powered by SAP Customer Experience solutions for Sales, Commerce, Marketing, Service and Billing.

SAP Service Cloud

SAP Hybris Service Cloud’s multi-channel ticketing, real-time service analytics and ERP integration help you stay one step ahead of customer expectations.

Speak to Us Today

Have you got questions about customer service? Would you like more detailed advice from our experts?

Simply contact us and we will be glad to help you.

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