The Future of AMS: How NTT DATA Business Solutions' Value-Based Model Redefines Success

When it comes to choosing your Application Management Services (AMS) provider, you should be looking for a partnership, not a ticket taker. You also need to think about big picture items like budget, resources need, and flexibility of demand. That’s where NTT DATA Business Solutions comes in with our Value-Based Model, which turns out to be a significant differentiator in the industry.

Typically, clients are used to a traditional model where if they needed additional support outside of their internal resources, they would contact an AMS provider looking for specific resources. Then, that provider would deploy those resources and charge the client, regardless of whether or not those resources were fully utilized. That model could work if the client did not have any SAP internal resources, but NTT DATA Business Solutions’ knowledge and experience with AMS understands that is most often not the case. Within this model, it’s more likely that clients will run into the following:

• Underutilization resulting in overpaying.
• Not enough resources for a certain area of SAP, resulting in discretionary opportunities lost.
• Additional internal hiring, resulting in added hiring time and more expenses.
• Lack of oversight to business processes, resulting in missed strategic initiative opportunities.

NTT DATA Business Solutions’ Value-Based Model can help alleviate these pain points in several key ways:

1. Flexibility: The Value-Based Model is not a “use it or lose it” model. It’s a demand-driven consumption model. We will collaborate with you to understand the whole picture and your long-term needs, then we will develop a budget for a variety of resources that can be utilized throughout the entire contract term. This flexibility allows you to rollover value of services from month to month or to overconsume resources during the months you need them, so that you do not waste any funds or miss out on opportunities.
2. Predictable Budget: As mentioned above, the model is flexible from month to month, however NTT DATA Business Solutions makes it easy to have a fixed level billing across the term. This way, there is a predictable spend within your budget regardless of your monthly utilization.
3. Resource Mix: Unlike traditional models, the Value-Based Model can use any type of SAP resource that you may need. NTT DATA Business Solutions employs over 5,300 AMS employees to support every SAP module that you may need.
4. Service Delivery Management: At NTT DATA Business Solutions, we understand consistency is very important to maintain knowledge of your business process and retain that knowledge within the team working with you. This is why we provide a Service Delivery Manager as your point of contact. This individual will consistently meet with you to review results, discuss future requirements, discuss plans and strategy, and track all problem resolutions.

At NTT DATA Business Solutions, we want to provide the very best Application Management Services (AMS) that are flexible, budget-conscious, and work toward strategic business opportunities. With the Value-Based Model, these key areas are addressed so that we can provide you with more value for your business and stand out from other providers in the SAP industry.

Related Reading:

• Application Managed Services
• Cloud Concierge Services
• Innovation & Technology Services