Blog Series: Managed Service Provider

SAP MSP & Cloud Concierge Services – the perfect match for SAP Cloud operation

In a significant stride towards revolutionizing cloud operations, NTT DATA, a global leader in digital business and technology services, together with SAP launched the new SAP Managed Service Provider (MSP) program. This initiative marks a pivotal enhancement to NTT DATA’s SAP global partner status, offering a comprehensive suite of services for SAP Cloud Solutions, including RISE and GROW with SAP, as well as SAP Business AI.

Claus Tscherner | May 7, 2025 | 5 Minutes
SAP MSP & Cloud Concierge Services for Enterprises Using SAP

A strategic partnership for your future

With the new SAP Global Partner Agreement, NTT DATA becomes your one-stop shop for cloud solutions, reflecting SAP’s exceptional trust in our market-leading services. This strategic agreement empowers you to unlock the full potential of SAP Cloud Solutions, while we take care of the complexities of implementation, management and service delivery. You can focus on your core objectives, innovate with confidence, and achieve sustainable growth in today’s rapidly evolving digital landscape.

The Anything-as-a-Service approach

One of the most compelling aspects of our MSP program is the Anything-as-a-Service model. With this all-in-one offering, you get SAP Cloud subscriptions bundled with NTT DATA’s value-added services – all under one comprehensive agreement. This means you benefit from fully managed, end-to-end solutions that ensure your cloud operations run smoothly and efficiently.

SAP MSP & Cloud Concierge Services – A perfect match for your business

Managing SAP cloud solutions has never been easier. Our combined SAP MSP and Cloud Concierge services give you access to a powerful, integrated approach that delivers tangible value.

  • End-to-end responsibility: We manage your entire SAP Cloud lifecycle. With a single point of contact for all services, you’ll experience simpler operations and a significantly improved customer experience.
  • Trusted Advisor & Expert: Your dedicated cloud expert serves as your single point of contact for all technical and operational matters related to your mission-critical SAP cloud environment. As a leading provider of SAP ECS Technical Managed Services for RISE with SAP, we are equipped to address issues quickly and proactively drive continuous operational enhancements.
  • Enhanced support: Our Cloud Concierge Services provide you with enhanced governance, a centralized service desk for all your SAP-related tickets, 24×7 support, and strong SLAs. You’ll get reliable, responsive support when you need it.
  • Value-added services: Beyond the basics, you get high-value offerings like trusted technical consulting and expert service request management – all integrated into your SAP Cloud lifecycle. You’ll have the support you need to get the most out of your systems.
  • Scalability and efficiency: Whether you’re a small business or a large enterprise, our globally scalable model accelerates your time to market and increases operational efficiency to meet your growing needs.

Together, SAP MSP and Cloud Concierge services give you a strategic and operational advantage in managing your SAP Cloud operations. With comprehensive support, world-class services, and the ability to scale, this solution is designed to support your evolving business goals.

Leverage our decades of SAP expertise

With over 35 years as a trusted SAP partner, NTT DATA brings deep expertise to support your journey. Our MSP program ensures seamless communication and expert support every step of the way, so you get not only innovative solutions, but also reliable, expert guidance throughout your SAP engagement.

The takeaway

NTT DATA’s SAP MSP program is more than a service – it’s a strategic partnership designed to help you innovate and grow. With simplified cloud operations and expert Cloud Concierge Services, we help you confidently navigate the digital landscape. As change continues to reshape the business world, NTT DATA is here to support you with forward-thinking, scalable solutions tailored to your success.

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Blog Series: Managed Service Provider