NTT DATA Business Solutions
Darren Mitchell | June 25, 2024 | 2 Minutes

Maximize Your RISE with SAP Investment with Cloud Concierge Services

NTT DATA Business Solutions developed the Cloud Concierge Services offering after numerous implementations and migrations, recognizing a significant need among our customers. We’ve had such great success with these services that a client CIO from a management consulting firm recently remarked, “Our migration to RISE with SAP would not have been successful without their support.”

Cloud Concierge Services Enhance the Value Achieved with SAP S/4HANA

Maximize Your RISE with SAP Investment with Cloud Concierge Services

RISE with SAP is a versatile solution tailored to meet your business needs, incorporating industry-specific practices. It allows you to integrate a cloud ERP with analytics, process automation, enhanced cybersecurity, and more, all within a comprehensive subscription package. 

Features of RISE with SAP: 

  • Subscription to SAP S/4HANA Private Cloud Edition 
  • Enhanced Service Delivery SLAs 
    • 24/7 service delivery for PRD systems 
    • 24/5 service delivery for non-PRD systems 
  • System Setup Activities 
    • FIORI Launchpad enablement 
    • TMS for NetWeaver-based systems 
  • Continuous Service Planning and Review 
  • Annual Face-to-Face Service Review 
  • Continuous Software Release Planning 
  • Access to ECS expert community and webinars 
  • A wide range of advanced technical services is included in the standard offering 

While this comprehensive package provides extensive support and innovation, certain customer-specific configurations require specialized SAP RISE and BASIS skills. 

Activities Not Covered Under the Standard Offering: 

  • Planning and coordination for version upgrades 
    • Execution of technical upgrade tasks, including: 
    • Reviewing and applying notes and manual corrections 
    • Executing Basis-related tasks and pre/post processing 
  • Correcting standard objects and extensions 
  • “Client 100” Basis activities, such as: 
    • Pre/post steps for system and client copies, including re-enabling technical integration for SAP Fiori launchpad 
    • Transferring and releasing transport orders 
    • Implementing application notes and manual corrections 
  • 24/7 application-level system monitoring to ensure optimal system performance 
  • Monitoring and trend analysis of KPIs, including: 
    • Standard and custom jobs 
    • Interfaces and connections 
    • Business process monitoring 
  • Standard Operating Procedures for remediation of exceptions, including the transport of changes to production per the customer’s change process 

NTT DATA Business Solutions developed the Cloud Concierge Services offering after numerous implementations and migrations, recognizing a significant need among our customers. We provide a full spectrum of services to complement your RISE with SAP solution, addressing your entire technology stack. Our team and tools are ready to support you, from onboarding and project integration to navigating support in a RISE with SAP environment. 

We’ve had such great success with these services that a client CIO from a management consulting firm recently remarked, “Our migration to RISE with SAP would not have been successful without their support.”  

Ask us how we can tailor these services to your needs. 

 

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