Blog Series: Managed Service Provider
Claus Tscherner | April 14, 2025 | 8 minutes

Discover the benefits of premium Managed Service Provider solutions

Modern businesses are finding it more challenging than ever to balance day-to-day operations with the demands of digital transformation. For IT teams, limited resources, security concerns, and the fast-paced nature of technological advancements can stretch them thin. This is where a Managed Service Provider (MSP) step in, providing a turnkey solution for enterprises looking to optimize their IT operations for growth, also in the context of SAP Cloud solutions, like RISE or GROW with SAP.

This blog explores the high-value services MSPs provide, why NTT DATA Business Solutions stands out as a leader in the field, and how your business can benefit from leveraging their expertise.

IT strategy with laptop

What are Managed Service Providers?

Managed Service Providers (MSPs) are third-party companies that manage and maintain a business’s IT infrastructure and technology. An MSP acts as an extension of your organization’s IT department, taking care of everything from system monitoring and troubleshooting to advanced data management and cybersecurity solutions.

Why MSPs are becoming essential

Companies are increasingly relying on advanced digital ecosystems and AI to stay competitive. While political and economic turbulences continue to affect global markets, MSPs offer a robust, cost-efficient, and scalable solution, enabling businesses to focus on what they do best in their industry sector, while the MSP handles the technical intricacies.

High-value services offered by MSPs

MSPs deliver services that optimize IT operations and boost business outcomes. Here are the key offerings of today´s MSPs:

  • Cloud Services
    Cloud computing has transformed business operations, but managing it requires expertise. MSPs handle deployment, maintenance, and optimization, helping businesses scale while cutting costs. This applies not only to infrastructure or platform clouds, but also to hybrid scenarios and application cloud solutions, like RISE or Grow with SAP.
  • Cybersecurity
    With constantly evolving threats, cybersecurity is critical. MSPs provide real-time monitoring, threat detection, and compliance measures to protect systems and data.
  • Data Management
    MSPs help businesses make sense of the data they generate by offering analytics tools, storage solutions, and governance frameworks.
  • IT Consulting
    MSPs assess IT systems, recommend upgrades, and align strategies with business goals for smarter technology investments.

NTT DATA Business Solutions: A leader in high-value MSP services

With over 35 years of experience in delivering innovative SAP industry solutions, NTT DATA Business Solutions has established itself as a trusted partner for businesses worldwide. Our deep expertise and commitment to excellence allow us to provide tailored managed services that align with your unique business needs.

The SAP MSP commercial model – a game changer

Our unique SAP MSP Commercial Model enables a one-stop-shop approach, where you can access everything from SAP Cloud Software – like RISE with SAP or GROW with SAP – to sophisticated management services.

Key Features of the SAP MSP Model

  • Bundled Services: Get SAP Cloud software subscriptions combined with a range of NTT DATA services, such as managed cloud services, advisory, consulting or industry-specific solutions – get all your IT needs from one provider!
  • Unified Point of Contact: Avoid the hassle of coordinating between multiple vendors and focus on running your business.
  • End-to-End Solutions: From deployment to optimization, every aspect of IT is managed under one roof, minimizing disruptions and complexity.

Smooth SAP Cloud Transition

One of our outstanding capabilities is our expertise in SAP cloud software. With solutions such as RISE with SAP or GROW with SAP, we ensure a smooth transition to the cloud. Organisations benefit from improved collaboration, real-time visibility across departments and access to cutting-edge analytics.

Seamless SAP S/4HANA transition

Upgrading to SAP S/4HANA is a critical step for companies looking to modernize their ERP systems. NTT DATA Business Solutions plays a key role in ensuring a seamless migration by providing expert guidance every step of the way. From conducting system assessments to developing customized strategies and overseeing implementation, we help minimize disruption during the transition from legacy systems. Cloud Solutions such as RISE with SAP and GROW with SAP further enhance the process, enabling companies to easily adopt industry best practices and scalable, future-proof solutions.

Tailored industry-specific solutions

NTT DATA Business Solutions doesn’t take a one-size-fits-all approach. Serving diverse industries, the solutions are tailored to meet distinct business challenges, ensuring highly effective results.

Some examples are:

  • Life Sciences
    Businesses in this sector face strict regulatory environments and unique demands. We offer solutions such as Validation Services, Life Science Accelerated, and GLASSWING Master Data Management for Life Sciences, allowing companies to optimize costs, ensure compliance, and align operational goals with patient needs.
  • Discrete Industries
    Discrete manufacturers often grapple with disrupted supply chains and rising costs. By offering SAP Supply Chain Solutions and SAP Digital Manufacturing, we help companies gain better end-to-end transparency and improve operational efficiency.
  • Higher Education
    Educational institutions require robust IT infrastructures to manage their operations. With solutions like Student Information Systems and Application Optimization, we ensure smooth administration and enhanced data management.
  • Sustainability Solutions
    Helping clients meet strict ESG (Environmental, Social, and Governance) regulations, we deliver customized sustainability services. Their Carbon Footprint Advisory and Supply Chain Material Traceability tools ensure compliance and effective resource management.

Summary

In today’s fast-paced digital landscape, Managed Service Providers (MSPs) are essential to helping businesses stay competitive, secure, and prepared for the future. NTT DATA Business Solutions stands out as a trusted partner, offering a wide range of services including cloud solutions, cybersecurity and data management. By tailoring strategies to the unique needs of each industry, NTT DATA Business Solutions enables companies to seamlessly transition to advanced IT environments such as SAP Cloud Software and SAP S/4HANA, ensuring streamlined operations with minimal disruption.

Partnering with NTT DATA means simplicity, reliability and peace of mind. With the simplicity of a single contract, the commitment of a trusted partner, and unlimited support, all your IT needs are covered.
But NTT DATA offers more than just technical support – it offers a strategic partnership. Our expertise ensures that your IT environments are secure, efficient and designed for accelerated growth, allowing you to focus on innovation and achieving your business goals.

Are you ready to future-proof your SAP landscapes and critical business processes? Discover how NTT DATA Business Solutions can help your business thrive in a digital-first world with our customized MSP services. Let’s move forward together.

SAP Managed Service Provider