Blog Series: ServiceNow: Fit4Future Assessments

Make IT requests as easy as ordering online

Service requests should be simple, but too often they’re anything but. This blog looks at how smarter request management can reduce delays, boost self-service, and improve the user experience. Our Fit4Future Assessment helps identify friction points and build a streamlined, automated process; especially critical in ERP environments where speed and traceability matter most.

NTT DATA Business Solutions | September 17, 2025 | 3 minutes

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When users submit a service request, they’re not thinking about back-end workflows or approval chains – they just want a seamless experience. And if that experience is clunky, inconsistent, or slow? They’ll start looking for workarounds.

That’s where many organizations begin to lose traction with their ServiceNow investment.

Why request management matters

Request Management is one of the most visible parts of IT service delivery. It’s the front door to everything from software access to hardware procurement to ERP support.

Yet too often we see manual approval steps, inconsistent request forms, and portals that are more frustrating than functional. The impact? Delays, dissatisfaction, and service desks overwhelmed with emails that should have been handled automatically.

Where Fit4Future comes in

Our Request Management Assessment focuses on:

How well your service catalog reflects what users actually need
Workflow efficiency and automation coverage
Portal usability and self-service adoption
How data is captured, routed, and reported on

We help you to pinpoint the friction in your current setup, whether it’s in the approvals, fulfillment, or handoff process. Then we build a roadmap to make service requests seamless, scalable, and self-sustaining.

The ERP context

In ERP environments, clear and structured request management is even more important. Imagine a finance user needing access to a reporting dashboard, or a supply chain lead requesting a new vendor record.

If these requests are handled through email chains and manual follow-ups, it creates inefficiency and audit risk. But with a well-configured ServiceNow request flow, those same interactions become streamlined, traceable, and reliable.

From ticket clutter to service clarity

With the right structure in place IT can shift from gatekeeper to enabler. Self-service becomes a genuine time-saver. Fulfillment becomes predictable. And user confidence in IT grows.

That’s the power of a well-optimized request management process, and that’s what Fit4Future delivers.

Streamline your service delivery with a Request Management Assessment: visit our Fit4Future assessments webpage