One of the significant advantages of RISE with SAP is the inclusion of updates and upgrades across the solution stack. However, managing these updates can be challenging. Cloud Concierge Services (CCS) helps you prioritize, schedule, and plan upgrades based on your specific business needs, not just general recommendations. The primary goal of CCS is to help you adopt, optimize, and fully leverage your RISE solution, so you can focus on driving your business forward.
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Enhance RISE with SAP using Cloud Concierge Services (CCS) Common Assists
Enhance RISE with SAP using Cloud Concierge Services (CCS) Common Assists
In traditional hosting or remote administration environments, customers often expect personalized and proactive support. Fortunately, this same level of service continues for RISE with SAP through our Cloud Concierge Services (CCS). CCS ensures you get the most value from your RISE solution while allowing you to stay focused on your core business, without needing to worry about IT solutions. Here are a few key ways CCS supports our customers:
Dedicated Account Lead
Our CCS customers benefit from a consistent, named account lead, the same as our Technical Service Manager (TSM) role found in hosting or remote administration environments. Your account lead meets with you weekly to address day-to-day issues, such as reviewing submitted tickets, and monthly for strategic planning. This reliable support is especially valuable during the initial implementation phase, as you begin to familiarize yourself with the RISE solution.
SAP Dashboards and Data Monitoring
RISE with SAP provides a wealth of data through dashboards and alerts, but managing and interpreting this information can be challenging. CCS actively reviews these dashboards, including capacity, security updates, and upgrades, ensuring nothing is overlooked. We provide actionable insights and collaborate with you in regular meetings to plan upgrades and other key actions tailored to your business needs.
Automation for Efficiency
To streamline monitoring and analysis, we leverage automation to trigger tickets when certain data thresholds are met in critical areas. Our CCS team then reviews, resolves, or discusses these issues with you, ensuring prompt resolution and action.
Simplifying SAP Support Interaction
Navigating SAP support channels can be a time-consuming and frustrating task. Our CCS team specializes in streamlining this process, ensuring the correct information is submitted to SAP and diligently following up to keep the process moving. This is particularly beneficial when scheduling work during busy periods, such as holidays, when available time slots for planned support may be limited.
Managing Updates and Upgrades
One of the significant advantages of RISE is the inclusion of updates and upgrades across the solution stack. However, managing these updates can be challenging. CCS helps you prioritize, schedule, and plan upgrades based on your specific business needs, not just general recommendations.
While upgrades are included in RISE, the pre- and post-upgrade support is not. Our team handles the preparation, coordinates with SAP for the upgrade, and ensures everything is running smoothly afterward.
The primary goal of CCS is to help you adopt, optimize, and fully leverage your RISE solution. We offer flexible packages tailored to your company’s unique needs and will adapt our services as your requirements evolve throughout your RISE journey.
With CCS, you gain a trusted partner dedicated to helping you get the most out of your RISE with SAP investment, so you can focus on driving your business forward.
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