Change happens. Be ready for it.

Change is inevitable, but that doesn’t mean it has to be chaotic. Whether it’s a system upgrade, an ERP rollout, or an infrastructure refresh, poorly managed change is still one of the leading causes of service disruption in IT.

And yet, many organizations still view change management as a compliance box-tick, rather than a strategic opportunity to de-risk transformation and increase delivery velocity.

Why change fails

Change processes often falter for familiar reasons:

• Excessive reliance on emergency changes
• Poor CAB engagement or unclear approval paths
• Misaligned integrations with incident and problem management
• High customization and deviation from out-of-the-box practices

These challenges slow teams down and, more importantly, introduce unnecessary risk into the business.

A Fit4Future perspective on change

Our Fit4Future Change Management Assessment doesn’t just look at process efficiency. It examines how well your change model supports business agility, collaboration, and governance.

We assess your current workflows, CAB/CCB practices, and how change data integrates with other ITSM elements. We also review your alignment with ITIL best practices and out-of-the-box ServiceNow capabilities to help reduce technical debt and ease future upgrades.

The result is a practical, prioritized roadmap for improving your approach to change – from tactical adjustments through to strategic improvements.

The ERP angle

ERP-related changes are high impact by nature. Whether you’re applying security patches, rolling out functionality, or migrating data, these changes often touch multiple teams and systems. A well-structured change process helps coordinate approvals, mitigate risk, and ensure transparency across stakeholders.

With a Fit4Future assessment, ERP leaders can gain assurance that changes are being tracked, tested, and approved in a controlled and auditable way.

From reactive to proactive

Change management doesn’t have to be reactive and rigid. When optimized, it becomes a proactive, collaborative process that accelerates delivery without compromising control.

Our role is to help you get there.

Book your Change Management Assessment today: visit our Fit4Future assessments webpage