NTT DATA Business Solutions' (FH) Managed Services team helped Ourofino stabilize the SAP environment after Go Live and build a path to increase the maturity of our support operation. Focusing on critical business processes and addressing the root cause of issues, we have been able to reduce support costs gradually and reduce the frequency of critical incidents.
Luciano Barros, IT Director, Ourofino
Ourofino Agronegócio is one of the largest companies in the Brazilian market of veterinary products and is considered one of the most modern factories in this segment in Latin America. It is respected in the market for the quality of its products, for its innovative attributes and the way it treats its employees.
Challenges and Benefits
Challenges
- The project’s main challenge was to calibrate Ourofino’s actual demand with its planned demand, as the company was using SAP for the first time.
Benefits
- 70% decrease in the SAP support monthly workload in the first year;
- Reduction in the number of incidents;
- Increased productivity;
- Reduction to almost zero of the number of incidents related to the billing process in critical periods;
- Reduction of SAP application management cost;
- Higher satisfaction levels in service to business areas;
- Better control over expenses with SAP application support;
- Higher service levels and operational efficiency;
- More flexibility and agility to meet business needs.
Solutions
- Our SLA improved in the last quarter, but it had a significant drop last month in the functional front (NTT DATA Business Solutions (FH) management report attached). Our next steps are improving the functional front SLA, maintaining the Basis front SLA, being proactive to identify issues and better treatment of issue root causes.
Similar posts
Aware of the latest technology, Demarest Advogados implements SAP S/4HANA and revolutionizes tax management with the GUEPARDO Tax Software
Arezzo&Co is a leader in footwear, handbags and accessories in Brazil. Accumulating more than 41 years of history, currently sells over 9 million pairs of shoes and accessories a year. It has four recognized brands – Arezzo, Schutz, Anacapri and Alexandre Birman – with products that stand out for qu
With over 27,000 employees and operations in 120 countries, the JTI Group has been growing since 1999, when it joined the US company, R.J. Reynolds. Eight years later, with the Gallaher merger, the tobacco company doubled in size.