Kout Food Group

I am thrilled to be a part of the outstanding collaboration between Kout Food Group, NTT Data Solutions, and SAP SuccessFactors. This unique, trusting, and integral partnership has been instrumental in driving our digital transformation journey, which has been nothing short of remarkable. Together, we have created a synergy that transcends traditional business relationships, fostering innovation and excellence every step of the way.

Shouvik Biswas Associate Director, Human Resources

Goals

Managing such a diverse group of employees in an ever-competitive environment, it is essential for Kout to have its HR processes and support in an agile and streamlined process, ensuring high accuracy and timeliness. This includes automating recruitment processes, managing talent pipelines, and simplifying onboarding for new hires. Additionally, tracking and enhancing employee performance, setting goals, and providing continuous feedback are crucial, while offering employees opportunities for skill development and career growth.
This includes centralizing learning activities and offering customized learning paths.
Accurately Managing paper free employee records, benefits, time tracking, and other essential HR data from a centralized platform.
Managing payroll across multiple geographies, accurately & timely while ensuring compliance with local regulations.

Benefits

Integrated SAP SuccessFactors Modules implemented a seamless set of tools and modules which helps with the effective management of employee data has streamlined HR processes and ensured compliance across the organization.
This also assisted in their transition to an automated payroll processing system designed to handle the complexities of the food and beverage industry’s workforce has facilitated accurate and timely payroll disbursements.
The comprehensive recruitment solution implemented ensured that the right people are in the right roles and made it possible to plan & manage recruitment and onboarding processes of efficiently which helps build a decentralised hiring process with third party partners.
The intuitive onboarding platform has enabled new hires to make a smooth transition into the organization, accelerating their time to productivity.
A robust learning management system that offers personalized training and development opportunities has been established, empowering employees to grow and succeed in their roles at Kout Food Group among many other business benefits.

Solution

SAP SuccessFactors

Why NTT DATA Business Solutions META?

NTT DATA Business Solutions held a competitive edge among multiple solution providers Broad and deep technical know-how & expertise in SAP Solutions. It is an organization that provides the robust project management right from the senior management, an assurance to us from the beginning to the end of the project. They also boast of having the skilled team of consultants who not only provide technical expertise, but also a team of business professionals to work with the teams building sustainable processes and shedding legacy inefficiencies.

At Kout Food Group, we are committed to driving innovation not only in our food and beverage operations but also in the way we manage our most valuable asset—our people. The implementation of SAP SuccessFactors, in partnership with NTT DATA, has enabled us to streamline our HR processes, enhance employee experiences, and ensure compliance across all our brands. This collaboration has empowered our workforce and positioned us for continued sustainable growth and success in an ever-competitive industry.

About Kout Food Group

Kout Food Group began its operations in Kuwait in 1982 with ‘Hungry Bunny,’ the first local franchise and a beloved brand. Since then, the group has dedicated itself to being a pioneer in its field, currently engaging in the operation of both international and local restaurants in Kuwait, catering services, import and export of food-related products, and consultancy for companies in these areas. Employing over 5000 full time employees from 37 different nationalities, Kout Food Group manages and operates 300 + restaurants comprising of internationally recognized brands such as Burger King, Pizza Hut, Taco Bell, Applebee’s, Kababji, and Burj Al Hammam along with a host of own brands in Kuwait.

Kout Food Group Digital Transformation Journey

Kout Food Group selected SAP SuccessFactors as the solution to transform and automate its human capital management processes as a part of a larger digital transformation strategy. The cloud based SuccessFactors system provided the flexibility and scalability needed to manage their diverse and growing workforce. As a company managing globally recognized brands like Burger King, Pizza Hut, and Taco Bell, Kout Food Group sought a robust solution to streamline its HR processes, automate payroll, and improve employee experience.

Shouvik Biswas, Associate Director – Human Resources, encapsulated the impact of this transformation: “I am thrilled to be a part of the outstanding collaboration between Kout Food Group, NTT Data Solutions, and SAP SuccessFactors. This unique, trusting, and integral partnership has been instrumental in driving our digital transformation journey, which has been nothing short of remarkable. Together, we have created a synergy that transcends traditional business relationships, fostering innovation and excellence every step of the way.”

With SAP SuccessFactors, the company has efficiently centralized employee data, recruitment, and performance management across its multiple brands and geographies, creating a more agile and compliant HR framework. This project, implemented in collaboration with NTT DATA, has led to significant improvements in Kout Food Group’s HR processes. By leveraging SAP SuccessFactors, Kout Food Group is well-positioned to continue its growth and expansion in the competitive food industry while maintaining operational excellence.

As Shouvik further elaborated, “With the expertise and guidance of NTT Data Solutions, we have seamlessly integrated SAP SuccessFactors into our operations, revolutionizing our approach to human capital management. This transformation has empowered us to streamline processes, enhance employee engagement, and make data-driven decisions with unprecedented accuracy.”

The successful collaboration highlights the transformative potential of technology in driving human capital management to new heights. The implementation of cutting-edge technologies has not only improved operational efficiency but has also positioned Kout Food Group at the forefront of the industry. This digital transformation journey has enabled them to leverage the full potential of digital solutions, creating a more agile, responsive, and future-ready organization.

Industry: Restaurants
Company size: 5,001-10,000
Specialties: Exceeding Customer Expectations, Passion for outstanding service and food, and Innovation
Headquarters: Kuwait
Website: http://www.koutfood.com

25
Countries

30
Years of Experience

6000
Customers Worldwide