customer collaboration

Customer Collaboration Simplified

Integrate your customer experience seamlessly and efficiently. Connect your customers directly to your existing SAP solution and deliver more online value.

Gain a competitive edge with a SAP-centric customer collaboration solution

Companies that respond to customer needs early can gain a competitive advantage today. You can adapt to digital change and improve your operations. Customer Collaboration Simplified is an innovative, SAP-centric solution designed to strengthen your customer relationship. With an intuitive, 24/7 user interface, you can enhance the customer experience with valuable online functionalities. You can significantly reduce customer service costs, improve brand loyalty, and increase revenue.

Experience the future of customer engagement with SAP.

Sailing boats describing the benefits of NTT DATA products

Inspire yourself and your customers with these benefits

Efficient collaboration

Interact more deeply and efficiently with your customers. By leveraging advanced customer collaboration services, you can provide a better customer experience, respond quickly to inquiries, and build long-term customer relationships.

SAP integration

Seamless integration into your existing SAP landscape and low complexity are key requirements for integrating the customer-oriented online platform into your core business platform. The reduced complexity of the solution simplifies implementation and maintenance, saves time and resources, and allows you to focus on the strategic development of your company.

Round-the-clock access

Your customers benefit from a sophisticated user experience and value-added online features that enhance their interaction with your company. These innovative tools give them 24/7 access to all online services, allowing you to flexibly and efficiently meet their needs while increasing customer satisfaction.

Reduction of overheads

By implementing Customer Collaboration Simplified, you can realise significant savings in customer service and sales costs. It streamlines interactions with your customers, enables more efficient processes, and helps reduce operating costs. You can improve the efficiency of your teams and increase customer loyalty through faster, more targeted support.

Revenue growth

Streamline your customer interactions by creating clear and efficient communication channels that delight and satisfy your customers. This approach will not only significantly improve customer satisfaction, but also foster long-term and loyal customer relationships. These improvements can drive operational efficiencies as well as sustainable revenue growth.

Functions & features of Customer Collaboration Simplified

Functions
functions of customer collaboration

Data such as customer-specific pricing, financial details, and inventory information is drawn directly from SAP ERP, while processes such as online ordering mirror those already in place for order creation.

  • Simplified online ordering (including quick order options)
  • Customised pricing
  • Multilingual capability
  • Stock availability
  • Access to financial information
  • Account management
  • Create retained product lists
  • View order details
  • Related products
Features
Features of Customer collaboration

Customer Collaboration Simplified facilitates modern online customer engagement strategies without significantly impacting on infrastructure, headcount or landscape complexity.

  • Real-time information
  • Reduced risk
  • Reduced ongoing costs
  • Reduced support
  • Reduced complexity

Customer Collaboration Simplified provides SAP running organisations with all the tools required to engage effortlessly with their customers. Offering online ordering, dedicated self-service account facilities and a multitude of value adding capabilities, it takes customer engagement to new levels.

Gary William Gordon Product Manager, NTT DATA Business Solutions Ltd.
Solution Brief
Optimise your online strategy securely with SAP and Customer Collaboration Simplified

Easily extend the capabilities of SAP to optimise your online customer strategy. Increase your online sales, boost customer loyalty and accelerate your growth – while reducing administrative costs with the SAP-based Customer Collaboration Simplified platform.

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That's why your customer are looking for Customer Collaboration Simplified


Significant cost reduction
24/7

Online customer services

Increase customer satisfaction

Speak to us today

If you’re looking for Customer Collaborative Simplified or a support partner with the technical skills and customer experience knowledge to build relationships that last, get in touch and let’s discuss how we can increase customer engagement, drive profits and grow your business.

Complete the form and our Customer Experience Consultants will be happy to speak to you!