NTT DATA Business Solutions Logo customer portal

Drive your online customer facing strategy

A SAP Centric way to deliver customer engagement

Improve your online revenues, increase loyalty and accelerate growth

The overwhelming desire of your customers to interact with you digitally cannot be denied. Allow your customers to self-serve online whilst realising significant cost savings in areas like order processing and customer service as an associated benefit. The bar of customer expectancy has never been so high, so providing an online experience which is both modern and highly functional is no longer optional. The customer portalADD provides a multitude of features, allied with best practice user experience application to ensure you meet the needs of your customers.

It provides optimised user journeys and clear brand representation, whilst ensuring SAP remains the driving force in the background. Data such as customer specific pricing, financial details and stock information are utilised directly from SAP ERP, whilst processes such as online ordering mirror the processes for order creation already established in the back end to ensure all required elements are completed correctly by the customer. This also ensures that exceptions can be dealt with immediately rather than retrospectively, which would introduce unnecessary manual involvement.

Driving customer centricity with SAP

  • Incorporated UX and UI design to provide cutting edge digital experiences
  • An SAP based content management system to provide enriched content for the web
  • Deliver services that add value and drive customer retention
  • Help business customers sell your products and develop brand advocacy
  • Provide modern B2B commerce experiences and functionality
  • Utilise existing business processes and data to remove unnecessary replication and duplication.

Comprehensive CMS

The customer portalADD is delivered with a comprehensive system from which to control product information, enabling you to manage your web content alongside your SAP Master Data in real-time, in a single data repository. The content management system is delivered within SAP, providing an intuitive location from which to manage enriched content for the web such as long marketing descriptions, associated documentation, related products, video and imagery.

The system facilitates rapid changes to this web content (with no technical input required) whilst providing a safety net via role-based authentication to ensure changes pass through quality assurance before going live. It also provides for category management, white label sites, multiple catalogues, multiple languages and multiple currencies.

Read the Missguided Case Study Customer Portal, an NTT DATA Business Solutions complementary SAP solution, was implemented to enhance the B2B customer experience in the fast-paced world of women fashion.

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Enhance your customer experiences for B2B commerce success

The customer portalADD incorporates UX and UI design to provide cutting edge digital experiences and clear brand representation, while ensuring SAP remains the driving force in the background.

Creating an intuitive portal to improve Certsure’s customer interactions

Feedback has been extremely positive both from our customers and staff. We have been able to modernise the way in which we work as an organisation. We can now allow our customers to self-serve at a time that is convenient for them. In our industry this is a great benefit as our contractors are out on site during core business hours and catch up on administrative tasks in the evenings.

Terry Bedeau, Programme Manager, Certsure LLP

More useful insights into customer portal

Solution Brief
Securely extend the power of SAP to drive your online customer facing strategy

Improve your online revenues, increase loyalty and accelerate growth, whilst reducing administrative costs with SAP certified customer portal.

Download now

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Arrange a demo

Find out how the SAP certified customer portalADD can improve your online revenues, increase loyalty and accelerate growth, whilst reducing administrative costs. Complete the form to arrange a demo

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