NTT DATA Business Solutions Change Assurance and Training Services

Maximise user adoption to realise the full benefits of your new SAP solution

The Right Approach Based on Your Needs - Change Assurance and Training Services

We work closely with our customers to understand the nature of the change, the scale of the business impact, the capabilities and behaviours that will drive adoption success & develop a right-fit change strategy to manage the change challenges.

Our approach is a pragmatic framework and toolkit for successful change delivery focusing on the activities and outcomes that drive business readiness, successful adoption and return on investment.

Service Packages

Our Change Assurance and Training Services can be provided to customers with varying levels of involvement dependent on their needs. This can range between advisory and strategic intervention to help set your programme up for success, Quality Assurance, targeted implementation support through to fully managed Change and Training delivery execution.

Our Approach to Change Assurance

Our Change Assurance streams and activities are supported by a suite of tools and accelerators that ensure consistency and quality in delivery and can be quickly adapted to the needs of different programmes. Mapped to SAP Activate methodology phases Change Assurance and Training Services include:

Business Change Integration

Providing change programmes with the structure and rigor in change delivery to ensure consistent and predictable outcomes.

Change Leadership

Securing proactive change leadership to ensure good governance and clear direction for benefits realisation.

Training and Enablement

Building capability quickly to kick-start new ways of working and deliver high levels of adoption.

Change Communications

Deliver high impact communications and engagement that build business ownership and commitment.

Organisation Design

Deployment of right-fit operating models that support business strategy and change objectives.

SAP Enable Now

Digital adoption platform established to support both SAP and Non SAP technology and processes, providing end users with in application help, support and learning. Reducing time and cost for both training material development and delivery whilst increasing user experience, engagement and adoption rates.

  • Reduce help-desk inquiries by up to 62%
  • Lower support and training costs by up to 70%
  • Accelerate process execution by up to 73%
  • Reduce time required for documentation of processes by up to 92%
  • Decrease effort required for end-user adoption by up to 50%

Why NTT DATA Business Solutions?

Our approach to Organisational Change and Training is based on extensive experience and best practice and has been road-tested in many large and complex SAP Programmes. Here are some of the key features we can offer to our customers:

  • A comprehensive set of tools and accelerators to ensure rapid deployment and efficiency in delivery
  • Resources with deep SAP experience, not generalist Change and Training Managers
  • Innovative use of supporting technologies leveraged to support with engagement, workshop collaboration and experience management
  • Certified SAP Enable Now Consultants – providing you with high level of confidence in our enablement services

NTT DATA Business Solutions Change Assurance & Training Services

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Contact

For any questions please feel free to contact us.