Boughey Distribution

Why NTT DATA Business Solutions

Global SAP expertise
A true understanding of Certsure’s business and industry
Proven technical expertise in SAP e-commerce projects
SAP Netweaver specialist
Portfolio of clients within a variety of challenging service industries
Grounded and commercially aware approach

A 99.9% service level within the 3PL industry sector isn’t a USP anymore. Timely and accurate receipt handling and distribution were already being delivered through our robust SAP investment. We wanted something to set us apart from the rest, and give our customers something which offered a tangible, internal value to their Boughey service.

Danny Earp, IT Manager, Boughey Distribution

Employees: 500

Turnover: £48.5 M

Boughey takes pride in its growing reputation as the UK’s leading ambient grocery distribution, warehousing and packing specialist. The award-winning firm boasts a fleet of more than 106 articulated units, 200 trailers and 500 employees, and a pallet-storage capacity of 115,000, increasing by the day. It has a track record of success in consolidating the total warehousing and logistics solution all under one roof, passing savings on to its growing customer base. Boughey is built on high standards of service and flexibility.

Challenges and Benefits

Challenges

Lack of orders and order status visibility
Short deliveries due to stock availability
Time spent by specialist staff on administrative tasks
Lack of self-service by the customer
24/7 accurate real-time data visibility

Benefits

90% increase in self-service POD retrieval
SAP native platform
User-friendly portal with easy registration process
Single enterprise-level system
One version of the truth
Real-time data available 24/7
Enterprise security
Future-proofed ROI

Solution

it.mx customer portal

Leading distributor Boughey achieves up to 90% increase in customer self-service

The it.mx customer portalADD’s comprehensive range of functions brings direct benefits, allowing customers to easily process and manage orders, and book in and manage their goods. It makes the process of monitoring, analysing and overseeing stock levels simple, with the ability to produce regular KPIs when needed.

Download Case Study

Boughey achieves 90% increase in self-service POD retrieval with SAP B2B customer portal

When Cheshire-based leading distribution, warehousing and packing specialist Boughey Distribution Ltd. needed an SAP B2B customer portal, it turned to NTT DATA Business Solutions’ experts for help with it.mx customer portal implementation. Boughey takes pride in its growing reputation as the UK’s leading ambient grocery distribution, warehousing and packing specialist.

Following a major SAP ERP implementation project, Boughey was realising the benefits of accurate, real-time information in daily resource planning, decision-making and KPI reporting. Customers could contact their customer service advisor but Boughey wanted to make these tools instantly available 24/7, at the click of a button, with no compromise on accuracy or relevance. Boughey decided to commission a ‘new breed’ of customer portal based on a direct relationship with SAP, with no need for interfaces or third-party products. It.mx customer portal helped Boughey achieve a 90% increase in self-service POD retrieval.